Job Description
Construction - Insurance Claim Administration Coordinator
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OCS Building Maintenance t/as Midcity Group has been providing expert residential and commercial building repairs to the insurance industry for over 35 years. We are a national organisation operating in WA, NSW, VIC and QLD.
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The Company
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OCS Building Maintenance t/as Midcity Group has been providing expert residential and commercial building repairs to the insurance industry for over 35 years. We are a national organisation operating in WA, NSW, VIC and QLD.
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The Role
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We are seeking a dedicated and enthusiastic Claims Administration Coordinator to join our growing team. The ideal candidate will be versatile, proactive, and enjoy working in a team environment where contributions are valued and creativity and initiative are encouraged.
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The primary focus of this role is to take ownership of a key client portfolio, delivering exceptional customer service and administrative support across the end‐to‐end insurance claim management process. Maintaining a consistently high level of service is essential.
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Our office is located in Essendon North.
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Key Duties & Responsibilities
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Manage end‐to‐end administrative tasks involved in the insurance claim and repair lifecycle.
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Inbound phone calls from insurance clients, homeowners and trades deliver one call solutions.




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Provide KPI and portfolio updates to the line manager.
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Manage the client‐dedicated inbox, including triaging and actioning emails.
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Liaise with homeowners and insurance companies throughout the pre‐repair and repair stages.
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Communicate with suppliers, subcontractors, and our internal Supervisors, Estimators, and Trades.
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Engage, coordinate, and manage trades for all stages of the repair process.
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Take responsibility for all client and stakeholder communications.
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Skills Required
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Strong customer service skills.
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Ability to manage client KPIs and SLAs effectively.
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Excellent written and verbal communication skills, including a professional phone manner.
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Exceptional time‐management and organizational abilities.
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High level of computer literacy, including Microsoft Excel and Outlook.
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Solid attention to detail and accuracy.
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Australian work rights are required for this position.
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Experience Required
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Experience using job or claims management software.
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Training will be provided on specific job and claims management software platforms.
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Minimum of 2 years' client account management experience within the Insurance Building industry or with an Insurer.
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📌 Construction - Insurance Claim Administration Coordinator (Victoria)
🏢 OCS Building Maintenance
📍 Victoria