Job Description
V/Line is seeking a Customer Insights and Design Manager to shape the passenger experience by translating feedback into practical improvements through human-centered design and insights. You will lead the Customer Insights and Design function, turning research into tangible actions that elevate experiences across the organisation.
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Reporting to the Head of Customer Experience and Accessibility, you will build capability, embed customer-centred ways of working and drive initiatives within the
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📌 Head Of Customer Insights & Design For Passenger Experience (Victoria)
🏢 V/Line
📍 Victoria
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