Job Description
Customer Service Coordinator
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Reporting to the Customer Service Manager, as the Customer Service Coordinator, you'll provide vital administrative support to PEER's Registered Training Organisation (RTO), helping ensure smooth day-to-day operations. You'll coordinate learner administration, scheduling and progress while supporting compliance requirements and delivering exceptional customer service to learners and stakeholders. Working full-time Monday to Friday, onsite from our Albert Park office, you will be a main point of contact for learners, employers and stakeholders.
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Customer Service Coordinator $70,000 - $73,000P/A plus Super and PEER perks!
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About us:
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For nearly 40 years, PEER has been helping South Australians build robust, successful trade careers across construction, defence, mining, and renewable energy. We are a non-profit, industry-based Group Training Organisation (GTO) and an award-winning Registered Training Organisation (RTO), delivering nationally accredited training, apprenticeships, and traineeships across the construction, defence, mining, and renewable energy sectors.
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Key Responsibilities
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Provide high-quality customer service and act as a professional representative of PEER to learners, employers and stakeholders.
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Coordinate learner administration, including enrolments, inductions, documentation, scheduling and progress tracking.
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Maintain accurate records and support compliance with RTO regulatory, funding and quality requirements.
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Build and maintain positive relationships with employers, learners and internal teams to support successful training outcomes.
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Provide administrative support to training staff, including reporting, data management and learner progression updates.
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About You
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You're an organised, customer-focused professional with robust attention to detail and the ability to manage competing priorities in a quick-paced environment. You'll bring excellent communication skills, a proactive approach to problem-solving, and the ability to build positive relationships with learners, employers and internal teams.
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You have demonstrated experience using Microsoft Office applications and ideally exposure to learning management systems or administration within the training and education sector. With a positive, flexible and team-focused attitude, you'll be confident working independently while contributing to a collaborative team environment.
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Compliance Requirements
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National Police check (or willingness to obtain)
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Working with children check (or willingness to obtain)
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PEER Perks
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Full-time position
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Competitive salary
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Free access to an onsite gym
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On-site canteen
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Paid volunteer day per year
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Paid community service leave EG: military leave
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Free staff uniform (optional) and laundry allowance
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Monthly RDO Program
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Company Gifted Leave - Christmas shutdown period
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PEER values inclusion and is committed to building a diverse working environment. We welcome applications from Veterans, Aboriginal and Torres Strait Islander peoples, women, culturally and linguistically diverse candidates, people living with a disability, members of the LGBTIQA+ community, and individuals who may not tick all the criteria being sought but are passionate about shaping the future workforce of South Australia.
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At PEER, we live our values: Be Respectful, Be Brave, Be Connected and Be Committed.
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Applications close 28th August ****
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📌 Customer Service Coordinator (South Australia)
🏢 Peer
📍 South Australia