Job Description
At KARL STORZ, we take pride in helping patients
n through some of the toughest journeys of their lives.
n We are making contributions that matter.
n Regardless of your role, YOU improve patients' lives every day.
n
Get to know us and join our teamas
n
Customer Service Representative AU (m/f/d)
n
Job Function: Supply Chain & Procurement
n
Location: Macquarie Park, NSW, AU, ****
n
Work Flexibility: Onsite (Office/ Production)
n
n
Sales interaction with internal/post sale customers.
n
Processing quotes and orders.
n
Handling and resolving customer complaints.
n
Obtaining and evaluating all relevant information to handle enquiries and complaints.
n
Developing and building customer relationships.
n
Maintaining back orders.
n
Processing applications for
warranty/faulty/customer
's property and credits, ensuring replacements are sent out in a timely manner.
n
Coordinating and maintaining records of repairs with manufacturing and outside contractors.
n
Generate ad hoc reports as needed
n
Follow up internal/external customer enquiries and respond within the company expectations.
n
Manipulating and understand Excel reports.
n




Keep records of customer interactions and transactions, record details of action taken.
n
Adherence to regulatory procedures in order to maintain ISO compliance.
n
Work in conjunction with the warehouse team, sales team and other internal stakeholders.
n
Administration back up as required;
n
Other tasks or projects as required by the Customer Service Supervisor or Operations Manager.
n
n
Your Talents
n
n
Works in a calm and logical way to solve issues.
n
Excellent phone manner.
n
Intermediate Word, Outlook and Access skills.
n
Intermediate to advanced Excel skills, with the ability to do VLOOKUP's and Marcos.
n
A medical background or experience with a medical company is desirable, however not essential.
n
SAP experience is highly regarded.
n
Transport Allowance (if applicable to role)
n
Onsite Parking
n
Accessibility to Public Transport
n
Flexible Work Arrangements
n
Wellness Programs and Activities
n
Career development Opportunities
n
Global Exposure & Business Travel Opportunities (if applicable to role)
n
#J-*****-Ljbffr

📌 Customer Service Representative Au (M/F/D) (Sydney)
🏢 Karl Storz Se Kg
📍 Sydney