Job Description
Why Join Carina Leagues Club As Our Dining Floor Coordinator?
n
You'll be joining a Club that is investing heavily in its people, facilities and future.
n
With exciting new dining and entertainment offerings coming online, this is an opportunity to grow with the Club and play an important role in shaping the member experience.
n
Competitive Remuneration (Negotiable for the Right Applicant based on experience)
n
Monthly Meal card in addition to Remuneration.
n
5 weeks annual leave.
n
Complimentary Cafe beverage and soft drink on shift
n
Gym membership discounts at the Clem Jones Gym.
n
Staff recognition and training opportunities.
n
Career progression opportunities available in a multi-site organisation including current and upcoming bayside venues!
n
About the role
n
Reporting to the Dining Experience Manager and Dining Floor Manager, The Dining Floor Coordinator will play a key role in the day-to-day operation of our dining areas. This is a hands-on leadership position, responsible for coordinating service, supporting the front-of-house team and ensuring our dining areas operate smoothly, efficiently and to a consistently high standard. You will be a visible leader on the floor, helping to coordinate staff, manage service flow, resolve guest concerns and ensure our team delivers outstanding customer service every day.
n
Key responsibilities
n
n
Coordinate daily front-of-house operations across our dine restaurant
n
Lead service on the floor and ensure smooth service flow, table allocation and staff deployment
n
Coordinate staff breaks and ensure appropriate coverage during busy periods
n
Support the opening and closing of dining area and ensure presentation standards are maintained
n
Assist with implementing and maintaining service procedures and standards
n
Deliver exceptional customer service and create a welcoming dining experience
n
Respond to customer feedback and resolve issues professionally and promptly
n
Support and coordinate with the Team Leaders and Front-of-House team members
n
Assist with training new team members.
n
Assist with labour management.
n
Contribute to achieving dining revenue and service targets through robust customer service and engagement.
n
n
About you
n
n
Has previous leadership experience in hospitality, dining or a customer-facing environment
n
Has demonstrated experience coordinating or leading a team
n
Is confident working in a fast-paced dining environment
n
Has exceptional customer service and communication skills
n
Can confidently manage difficult customer situations and resolve issues
n
Leads by example and enjoys being hands-on with their team
n
Has strong attention to detail and takes pride in presentation and service standards
n
Understands the importance of RSA, food safety and WHS compliance
n
Is flexible and available to work across a rotating roster, including evenings, weekends and public holidays
n
n
If this sounds like you as a hospitality leader who loves being on the floor, supporting your team and creating memorable experiences looking for their next Opportunity, we'd love to hear from you!
#J-*****-Ljbffr