Job Description
Front Office Receptionist in Guest Relations
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As the face of Quest Southbank, you'll play an important role in creating exceptional guest experiences. Your responsibilities will include:
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Welcoming guests with warm and professional service
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Check-ins, check-outs and reservations
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Responding to guest enquiries and resolving issues
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Promoting accommodation and upselling services
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Managing guest accounts and administrative tasks
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Supporting guest safety and property security
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Assisting with Front Office operations, including Night Audit when required
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Welcoming guests with warm and professional service
n
Check-ins, check-outs and reservations
n
Responding to guest enquiries and resolving issues
n
Promoting accommodation and upselling services
n
Managing guest accounts and administrative tasks
n
Supporting guest safety and property security
n
Assisting with Front Office operations, including Night Audit when required
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About the Role
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As the face of Quest Southbank, you'll play an important role in creating exceptional guest experiences. Your responsibilities will include:
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Welcoming guests with warm and professional service
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Check-ins, check-outs and reservations
n
Responding to guest enquiries and resolving issues
n
Promoting accommodation and upselling services
n
Managing guest accounts and administrative tasks
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Supporting guest safety and property security
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Assisting with Front Office operations, including Night Audit when required
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About You
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You'll be someone who:
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Has a genuine passion for customer service
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Communicates confidently and professionally
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Has excellent attention to detail and organisational skills
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Enjoys working both independently and as part of a close-knit team
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Is reliable, flexible and positive
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Has previous hotel reception or hospitality experience (preferred)
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Has experience using hotel property management systems (desirable)
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Why Join Quest Southbank?
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We're a family-owned and operated business where our people genuinely matter. We believe in creating a supportive workplace where everyone is respected, encouraged and given opportunities to grow.
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We offer:
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Competitive hourly rates plus penalty rates
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Team incentives
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Free in office parking
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Ongoing training and development
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Career progression opportunities
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A welcoming and supportive team culture
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This is a rotating roster across Monday to Sunday, including public holidays. Applicants must be available to work a combination of 7:00am-3:00pm and 3:00pm-11:00pm shifts.
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If you're looking to build your hospitality career with a business that values its people as much as its guests, we'd love to hear from you.
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📌 Front Office Receptionist In Guest Relations (Victoria)
🏢 Quest Apartment Hotels
📍 Victoria