About the role
FlexAppeal4x4 is seeking a dedicated
Service Advisor
to join our team in Bungalow, QLD on a
full-time basis
. In this role, you will be the vital link between our customers and our service department, ensuring exceptional customer experiences whilst managing administrative tasks that keep our operations running smoothly. You will be responsible for receiving service requests, providing quotations, scheduling appointments, and ensuring customer satisfaction throughout the service process. This position is integral to maintaining our reputation for outstanding customer service in the 4x4 and automotive industry.
Key responsibilities
Greeting customers and answering telephone enquiries in a professional and courteous manner
Receiving and documenting service requests, ensuring all details are accurately recorded
Providing customers with service quotations and explaining warranty and service options
Scheduling service appointments and maintaining the workshop calendar efficiently
Liaising between customers, technical staff, and management to ensure timely communication
Processing invoices, managing customer accounts, and handling payment processing
Following up with customers regarding service completion and addressing any concerns
Maintaining detailed records of customer interactions and service history
Assisting with administrative duties including filing, data entry, and document management
Promoting additional services and products to customers where appropriate
What we're looking for
Proven experience in a customer service or client administration role, preferably within the automotive or 4x4 industry
Excellent communication and interpersonal skills with the ability to build rapport with diverse customers
Strong organisational abilities with the capacity to manage multiple tasks and priorities effectively




Proficiency in using computer systems, including appointment scheduling software and customer databases
Attention to detail and accuracy when handling documentation and financial transactions
Professional demeanour and a commitment to delivering exceptional customer service
Ability to work collaboratively within a team environment
Knowledge of 4x4 vehicles and automotive services is desirable but not essential
A valid driver's licence is preferred
What we offer
FlexAppeal4x4 is committed to supporting the wellbeing and career development of our team members. We offer competitive remuneration, a supportive workplace culture, and opportunities for skilled growth within a growing business. You will work alongside experienced professionals who are passionate about delivering quality service to our customers. We provide on-the-job training to ensure you develop the skills and knowledge needed to excel in this role. We value work-life balance and foster an inclusive environment where all team members can thrive.
About us
FlexAppeal4x4 is a leading provider of 4x4 vehicles, accessories, and specialised service solutions in Far North Queensland. We pride ourselves on our expertise, quality products, and commitment to customer satisfaction. With a team of skilled professionals and a reputation for excellence, we continue to be the trusted choice for 4x4 enthusiasts throughout the region. Our mission is to deliver outstanding service and support to our customers whilst maintaining a positive and collaborative workplace culture.
Apply now
If you are an enthusiastic and customer-focused professional ready to make a positive impact at FlexAppeal4x4, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you are interested in this position. Contact us today to join our dynamic team.

📌 Service Advisor (Queensland)
🏢 FlexAppeal4x4
📍 Queensland