Job Description
At MyState, we're not looking for someone to manage customer engagement. We're looking for someone to redefine it.
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Brisbane or Hobart
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At MyState, we're on an exciting growth journey. As we expand our national footprint, we're looking for a strategic leader who can transform how customers connect with us, engage with our products, and build lasting relationships with our brand.
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This is more than a customer engagement role. It's an prospect to influence enterprise-wide strategy, shape the end-to-end customer lifecycle, and play a key role in driving customer growth across a growing Australian financial services organisation.
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The Opportunity
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Reporting to the Head of Customer & Marketing, you'll lead MyState's customer engagement strategy across every stage of the customer journey, from onboarding and activation through to retention, loyalty and advocacy.
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You'll design and optimise customer experiences that are personalised, relevant and measurable, helping customers get more value from their relationship with MyState while delivering strong commercial outcomes for the business.
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Working closely with leaders across Product, Customer, Digital and Data, you'll champion customer-centric thinking, identify new growth opportunities and build a roadmap that supports MyState's ambitious growth plans. You'll also lead and develop a high-performing team, creating a culture of innovation, experimentation and continuous improvement.
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What You'll Bring
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You'll be an experienced customer, marketing or growth leader who understands how to combine strategy, data and customer insight to deliver tangible business results.
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We're looking for someone with:
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Proven experience leading customer engagement, lifecycle, CRM, customer growth or customer experience strategies.
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Strong commercial acumen and the ability to translate insights into action.
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Experience influencing senior leaders and building alignment across complex stakeholder groups.
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A track record of delivering measurable improvements in customer growth, retention, engagement or profitability.
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Demonstrated success leading teams and driving transformational change.
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Tertiary qualifications in Business, Commerce or a related discipline.
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Why Join Us?
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For Brisbane-based candidates, this is an opportunity to join a growing challenger brand where your ideas, leadership and expertise can genuinely shape what's next. For candidates in Hobart, it's a chance to be part of a trusted Tasmanian organisation that continues to evolve, innovate and grow nationally.
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At MyState, you'll be empowered to make an impact in a role with real visibility and influence.
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Alongside meaningful work, you'll enjoy
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flexible and hybrid working options where role requirements allow
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access to career development opportunities
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wellbeing initiatives
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employee banking benefits
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culture built on collaboration, trust and shared success
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Most importantly, you'll join an organisation that invests in its people, customers and communities, working together for the better.
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Application deadline before Thursday 27th August ****.
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Employment with MyState is subject to background checks including Bankruptcy, Police and Credit check to verify your suitability to work in the finance sector.
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MyState Limited is an equal opportunity employer.
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We celebrate diversity and are committed to creating an inclusive work environment for everyone that works with us.
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All applicants will be considered for employment regardless of their race, religion, gender identity, sexual orientation, age, or disability.
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📌 Senior Leader, Customer Engagement (Queensland)
🏢 Mystate Bank
📍 Queensland