Job Description
Join Vertical Scope Group's (VSG) Qualified Services Division in Adelaide, SA as we are seeking a driven, highly skilled and competent TSPV Service Desk Analysts to join our award-winning team in supporting our Defence and Government costumers
n
About you:
n
n
Previous experience with supporting end users of IT systems and services.
n
Previous experience with resolving issues reported by users.
n
Previous experience with provisioning new IT services and equipment to users and manage faulty and obsolete end-user equipment.
n
n
About the role:
n
n
Accountable to respond to support requests by providing information to enable problem resolution and promptly refer unresolved calls as appropriate.
n
Accountable to ensure that documentation is available and in an appropriate format for those providing or receiving support.
n
Understand and apply knowledge of the general features and capabilities of the client and current industry accepted hardware and software products.
n
Research and explain vendor products and organisational policies to stakeholders.
n
Build and sustain effective working relationships with team members and actively participates in team work and group activities.
n
Tailor personal communication strengths and select appropriate mediums for conveying information and negotiating through situations.
n
Resolve problems using expertise in analysis, diagnosis and evaluation, taking the initiative to identify alternative courses of action.
n
Design solutions to issues affecting the achievement of desired outcomes.
n
Communicate service and degradation issues to customers applying a range of customer service skills.
n
Undertake Customer Support tasks as required.
n
n
About Us:
n
Why work for Vertical Scope Group?
n
Vertical Scope Group are an award winning, security cleared,



ICT and cyber specialist with over a decade's worth of experience providing end-to-end consulting, professional services and recruitment services nation wide to Australian Government and industry.
n
We are searching for exceptional consultants to join us in providing capability to multiple government panels and global supply chains including the ICT Provider Arrangement (ICTPA), NSW TAS SCN**** – Talent Acquisition Scheme, Defence, Science and Technology Group (DSTG), BuyICT, People Panel (all categories, all locations, APS1- SES Band3, and Board Placements!)
n
We are proudly 100% Australian owned and run, possess a Defence Industry Security Program (DISP) Level 3 membership, and have won multiple peak body awards including the Recruitment, Consulting and Staffing Association (RCSA)'s **** 'Excellence in Social Purpose', RCSA's **** 'Excellence in Client Services', and the **** Prime Minister's Veteran Employment Award for 'Excellence in Supporting Veteran and/or Partner Employment' for VSG's WorkPath Australia Training and Employment Program.
n
We offer our permanent consultants a list of perks that range from:
n
n
Birthday day off
n
Additional Superannuation Contribution
n
Annual Company Conference
n
Paid for attendance at award and industry events
n
Generous Defence Leave
n
Part-time, remote, flexible work options (when available)
n
Fortnightly payments
n
Diverse programs to work on
n
Professional upskilling with RTO partners including budget for commercial qualifications
n
n
We believe people are our greatest asset, and we will work with and support you throughout your career.
n
Vertical Scope Group encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, veterans, people from culturally and linguistically diverse backgrounds and people with disabilities.
#J-*****-Ljbffr

📌 Service Desk Analyst - Tspv - Adelaide (South Australia)
🏢 Vertical Scope Group
📍 South Australia