Job Description
Superannuation Change Analyst - Transformation Program - $155k including Super -Melbourne - Contract to December **** - Hybrid
n
An opportunity has arisen for an experienced Change Analyst to join a major transformation program within a leading Australian superannuation organisation.
n
This is a long-term opportunity through to December ****, supporting significant technology, process and operational change affecting members, employers and internal teams.
n
The role will initially support an in-flight Genesys contact centre implementation, before moving onto a major superannuation administration transition program.
n
The role:
n
Working alongside program, technology, business and change stakeholders, you will support the analysis, preparation and delivery of change across two significant transformation initiatives.
n
Responsibilities will include:
n
Conducting change impact assessments across people, processes, systems, members and employers
n
Supporting the final stages of an in-flight Genesys contact centre implementation
n
Supporting a major superannuation administration transition
n
Analysing and documenting changes to business processes and workflows
n
Identifying impacted stakeholder groups and supporting stakeholder engagement
n
Developing change documentation, communications and readiness materials
n
Supporting training,



implementation and adoption activities
n
Working with business teams to understand how system changes affect existing ways of working
n
Tracking change readiness, impacts, risks and actions
n
Applying structured change methodologies including Prosci
n
To be successful, you will have:
n
Previous superannuation industry experience - essential
n
Experience as a Change Analyst within technology or transformation programs
n
Experience supporting system change affecting members and/or employers
n
Strong process and workflow change experience
n
Change impact assessment and stakeholder analysis experience
n
Robust stakeholder engagement, communication and documentation skills
n
Knowledge and practical application of Prosci change methodology
n
Experience with Microsoft technologies, Genesys/contact centre systems or superannuation administration transitions will be highly regarded.
n
This is an excellent opportunity to join a substantial transformation program with a long-term contract through December **** and work across changes with significant member, employer and operational impact.
n
Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.
#J-*****-Ljbffr

📌 Superannuation Change Analyst (Victoria)
🏢 HireCloud
📍 Victoria