Job Description
We're looking for a Partnerships & Rewards Coordinator to join the Product team at Raiz.
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This role helps keep the day-to-day operations of Raiz Rewards and our partner network running accurately and smoothly.
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You'll manage partner offers and rate changes, support manual rewards, maintain offers across affiliate networks and help look after our long-tail partner portfolio. You'll also monitor offers and partner information, support reward-related customer enquiries and work closely with teams across Partnerships & Rewards, Marketing and Customer Experience.
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It's a great chance for someone who is highly organised, detail-focused and comfortable managing a high volume of moving parts.
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At Raiz, the work ultimately comes back to making financial wellbeing more accessible to everyday Australians.
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In this role, you'll:
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Manage manual rewards and process partner rate changes accurately and on time.
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Upload, update and maintain partner offers across affiliate networks.
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Manage the day-to-day requirements of Raiz's long-tail partner portfolio.
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Keep partner, offer and reward information accurate and up to date.
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Monitor expired offers and partner compliance, identifying and resolving issues before they affect customers.
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Respond to partnership and reward-related customer enquiries and elevate issues where required.
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Liaise with affiliate networks to resolve offer, tracking or technical issues and help keep offers live.
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Coordinate with the Marketing team on reward placements and creative requirements.
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Work with Customer Experience to resolve reward-related customer issues and identify recurring themes.
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Produce basic reporting on partner and offer performance.
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Manage multiple partner, offer and operational tasks through to completion.
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Check work carefully to minimise errors and rework.
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You'll be well suited to this role if you have:
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Experience in an operations, administration or customer support role.
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Strong organisational and administration skills.
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High attention to detail and confidence making accurate updates across systems and platforms.
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Experience managing a high volume of tasks or a large portfolio of work.
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Strong written and verbal communication skills.
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Customer service experience and an understanding of how operational decisions can affect the customer experience.
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Basic commercial understanding of partner offers, rates and rewards.
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Confidence using email, spreadsheets and basic reporting tools.
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Experience in partnerships, rewards, affiliate marketing or e-commerce would be highly regarded.
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Experience maintaining offers, listings or content within affiliate networks or similar platforms would also be an advantage.
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Familiarity with financial services, fintech or consumer digital products is beneficial but not essential.
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A relevant qualification or equivalent experience is preferred.
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We're looking for someone who can:
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Stay organised when managing multiple partners, offers and priorities at once.
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Balance accuracy with turnaround time.
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Know when to action something independently and when to check or elevate.
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Communicate clearly and confidently with different stakeholders.
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Build positive working relationships with partners, affiliate networks and internal teams.
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Take ownership and follow tasks through to completion.
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Put the customer at the centre of decisions.
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Work collaboratively and openly across teams.
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Show initiative and remain open to feedback and continuous learning.
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You'll work closely with:
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Partnerships & Rewards: To understand partner requirements, priorities, rates and offer changes.
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Partners, vendors and suppliers: As a day-to-day contact for the long-tail partner portfolio.
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Affiliate networks: To upload and maintain offers, resolve issues and keep activity live.
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Marketing: To coordinate Rewards placements and creative requirements.
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Customer Experience: To help resolve reward-related customer enquiries and identify recurring issues.
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As Raiz operates within financial services, you must be able to obtain and maintain the required regulatory checks, including:
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Nationally Coordinated Criminal History Check
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Credit/Public Financial Records Check
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To be eligible for the role, you must be an Australian citizen, hold permanent residency or hold a visa that permits you to work in Australia.
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Our commitment:
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At Raiz, we're committed to building a diverse and inclusive workplace where people feel valued and respected.
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We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse communities and people who identify as LGBTIQ.
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Our values: Accessibility, Trust, Customer First and Empowerment, guide how we work with our customers, partners and each other.
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📌 Partnerships & Rewards Coordinator (New South Wales)
🏢 Raiz Invest
📍 New South Wales