Job Description
Civil Fire is a Sydney-based fire protection company that provides maintenance & AFSS services to residential strata buildings. We're growing fast and looking for a reliable and proactive Administration Officer to join our very excellent team.
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In this varied role, you'll support our office and field operations to help keep everything running smoothly behind the scenes.
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Artarmon, NSW (WFH flexibility once trained) | Full-Time | Immediate Start Available
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Key Responsibilities
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Answer incoming calls (7:00am – 3:30pm) [hours may be flexible for successful applicant]
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Monitor and manage the Service Inbox
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Respond to enquiries via email - some straightforward, some more complex
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Process work orders and enter bookings for inspections and repairs
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Onboard new client contracts into the system
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Liaise with building managers, strata, and internal teams
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Office Management
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Order uniforms and PPE for team members
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Manage stationery stock and place timely orders
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Organise office equipment (phones, laptops, ladders, etc.)
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Coordinate with cleaners to ensure a professional workspace
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Assist with onboarding and induction of new employees
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Oversee vehicle fleet documentation and service tracking
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Business Operations
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Schedule repairs and inspections in coordination with technicians and clients
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Track job progress and ensure timely follow-up and completion
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Support service delivery by keeping systems and processes running smoothly
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Actively participate in Workplace Health & Safety - (upskilling chance available: Cert IV in WHS)
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Contribute to ongoing improvements in operational efficiency
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Skills & Experience
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Previous experience in administration essential
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Familiarity with fire compliance or a trade industry preferred
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Previous experience with Uptick preferred
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Strong communication skills and confident phone manner
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Excellent attention to detail and time management
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Ability to multitask and prioritise in a busy office
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A collaborative team player who communicates well with others
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Comfortable with Microsoft Office (especially Outlook & Excel)
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Why Join Civil Fire?
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Two-time winner of the Harry Marryatt Fire Protection Company of the Year
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Supportive, down-to-earth team with a positive culture
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Stable full-time role with on-the-job training
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Convenient office hours – no weekends or late nights. Work from home flexibility once trained.
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Gain exposure to the fire protection industry – learn about the Building Code of Australia, Australian Standards (like AS****), and compliance legislation that keeps buildings and people safe
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#J-*****-Ljbffr

📌 Administration Officer (New South Wales)
🏢 Civil Fire
📍 New South Wales