Job Description
Central Highlands Healthcare – Emerald QLD
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Emerald Medical Group is seeking a warm, engaging, energetic and customer-focused Medical Receptionist to join the team on a casual basis. The position will provide additional reception support during busiest periods, with shifts of approximately three hours during peak times: 9:00 am to 12:00 pm and/or 2:00 pm to 5:00 pm. Additional hours may be available to cover staff leave and other busy periods.
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The role focuses on creating a positive patient experience from the moment a patient walks through the door or calls the practice through to check-out.
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Key responsibilities
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Welcoming patients in a friendly and skilled manner
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Answering telephone calls and responding to patient enquiries
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Booking, confirming and managing appointments
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Checking patients in and out
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Processing payments and assisting with general billing tasks
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Managing emails and completing general administrative duties
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Maintaining accurate patient information
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Working collaboratively with doctors, nurses and administration staff
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Protecting patient privacy and confidentiality at all times
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About you
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A warm, engaging and energetic personality
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A genuine commitment to excellent customer service
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A professional, patient and compassionate manner
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A friendly and confident telephone manner
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Strong communication and interpersonal skills
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Proficiency in Microsoft Outlook and Word
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The ability to learn new computer systems quickly
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Strong attention to detail and organisational skills
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The ability to remain calm and helpful in a busy environment
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📌 Medical Receptionist (Emerald)
🏢 Central Highlands Healthcare
📍 Emerald