Job Description
Customer Success Manager | Wakefield
n Full time / Permanent | £28,000-£40,000 based on experience
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Are you great with customers and naturally good at building relationships?
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Pretend you have experience as an Account Manager, Customer Success Manager, Client Success Manager or Service Delivery Manager, or you may be looking for the opportunity to progress from a customer service / customer experience (CX) role into account management.
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We're recruiting on behalf of a growing technology business based in Wakefield for a Customer Success Manager to develop strong, long-term relationships with its clients. You'll be managing customer accounts, becoming a trusted point of contact and helping clients get the most from the company's technology and services.
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Salary & Benefits
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£28,000 - £40,000 salary, depending on experience.
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Company car, either from the start for experienced candidates or once a trainee is ready to attend face-to-face client meetings.
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Fuel card - mobile phone - company pension - Benenden Healthcare, with employee contribution - company events - casual dress - free on-site parking - sick pay
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Training and development.
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Hybrid working once established, with a minimum of 1.5 days per week in the Wakefield office.
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What Will You Be Doing?
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C365Cloud is an award-winning PropTech SaaS platform that helps organisations proactively manage their statutory compliance obligations. The platform is used across sectors including retail, healthcare, education, local government and housing.
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Manage a portfolio of customer accounts, acting as their main point of contact.
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Build strong relationships, understand client needs and ensure a high level of customer satisfaction.
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Help clients get the most from Compliance365's services and technology.
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Hold regular client meetings, via Teams and face‐to‐face as experience develops.
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Coordinate projects, resolve queries and manage any service issues or escalations.
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Produce service reports and identify opportunities for improvement.
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Support account retention and growth, identifying opportunities for additional services.
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Work closely with the service delivery and sales teams to provide a joined‐up customer experience.
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Who Are We Looking For?
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There are two potential routes into this Customer Success Manager position.
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You might already be working in customer service or customer support and be ready to take the next step.
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Alternatively, you may already have experience as an Account Manager, Customer Success Manager, Client Success Manager, Customer Account Manager or Service Delivery Manager and be looking for a role where you can take greater ownership of customer relationships.
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Has a full UK driving licence (with no more than 6 points)
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Is a confident and professional communicator.
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Enjoys building genuine, long‐term customer relationships.
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Is organised and comfortable managing several priorities.
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Takes ownership of customer queries and follows things through.
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Can understand customer needs and think about appropriate solutions.
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Has good commercial awareness, or the ability and desire to develop it.
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Is comfortable using technology and learning new systems.
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Can build credibility with customers at different levels.
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Experience within SaaS, software, PropTech, compliance or another technology‐led environment would be beneficial but isn't essential.
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