Job Description
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Provide on-site and desk-side support services to end users.
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Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
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Complete incidents and requests within SLA in a pressurized environment.
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Build, configure, and troubleshoot Install "Gold" image on customer PC and laptop applications and hardware components.
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Ensure tickets are updated on a daily basis.
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Support meeting room environments and video conferencing.
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Support printers, scanners, and other peripherals.
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Support mobile devices, such as iPads, iPhones, and Android devices.
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End-user data backup and restoration when required in the course of a service incident.
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Smart hands support for data center equipment as per required SLA (in specified locations)
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As directed by CLIENT Tech support will assist in troubleshooting the data center devices
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Replace defective component cards in data center equipment's as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
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Import /Export tapes to the tape libraries as advised by CLIENT tech support.
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Key Responsibilities
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Provide on-site and desk-side support services to end users.
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Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
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Complete incidents and requests within SLA in a pressurized environment.
n
Build, configure, and troubleshoot Install "Gold" image on customer PC and laptop applications and hardware components.
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Ensure tickets are updated on a daily basis.
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Support meeting room environments and video conferencing.
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Support printers, scanners, and other peripherals.
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Support mobile devices, such as iPads, iPhones, and Android devices.
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End-user data backup and restoration when required in the course of a service incident.
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Smart hands support for data center equipment as per required SLA (in specified locations)
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As directed by CLIENT Tech support will assist in troubleshooting the data center devices
n
Replace defective component cards in data center equipment's as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
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Import /Export tapes to the tape libraries as advised by CLIENT tech support.
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Behavioral Skills Required
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The individual must have positive customer-facing skills and be well presented.
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Demonstrates independent and pro-active thinking
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Builds effective relationships both within the team and across the business and Skilled Services
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Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
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Must be able to work alone and unsupervised, taking the initiative when necessary.
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Must be organized and prioritize work appropriately.
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Fully vaccinated techs
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Technical Skills & Experience Required
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Must have experience of using a call logging system.
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Must have good working knowledge of Windows 7/10 and related Office applications.
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Support experience of MACs would be beneficial
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Knowledge of mobile devices, in particular Androids and iPhones
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Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
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Familiarity with Microsoft SCCM.
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Ability to replace defective parts, as identified by CLIENT.
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Excellent hands-on experience in installation and troubleshooting DC equipment's, Rack and Stack of the DC equipment/cable
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Excellent communications are mandatory in English and Local language
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Desired Educational Requirements
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Completion of CompTIA certifications—e.g.A+, Network+, etc
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Completion (or near completion) of Microsoft certifications—e.g.MCP, MCITP, MCSE etc
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📌 Desktop Euc (New South Wales)
🏢 Iron Systems
📍 New South Wales