Job Description
Jaylirra is seeking an ICT Helpdesk skilled to provide responsive support for hardware, software, network, accounts and devices in a Canberra office. You will triage, resolve and escalate service requests in line with service levels, administer user accounts and assets, and support projects and rollouts.
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You will prepare procedures and knowledge articles, liaise with staff and vendors, identify recurring issues and contribute to improvements, and assist with cyber security controls and
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