Job Description
Full-Time Barista – Customer Experience & Sales
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Full-Time Senior Barista / Coffee Lead – Bistro KAI Chatswood
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Bistro KAI is looking for an experienced and commercially minded Senior Barista / Coffee Lead to take ownership of our coffee operation.
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This is more than a traditional barista role.
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We are looking for someone who can make excellent coffee, but also has the creativity, personality and business mindset to help us grow KAI's coffee business, increase morning trade and build a strong coffee community around the brand.
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Key Responsibilities
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Prepare consistently high-quality coffee with strong espresso, milk texturing and latte art skills
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Independently open, set up, operate and close the coffee station
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Take ownership of coffee quality, cleanliness, stock and daily organisation
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Build genuine relationships with customers and turn new customers into regulars
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Actively look for ways to increase coffee sales, morning traffic and repeat business
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Develop and test new coffee drinks, seasonal specials and creative beverage ideas
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Recommend and sell KAI's coffee beans, specialty drinks and retail products
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Help create promotions, loyalty ideas and campaigns that drive sales
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Understand what customers want and identify opportunities to improve the coffee offering
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Be comfortable with Instagram, TikTok and social media content, including helping create ideas and simple coffee-related content
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Work with the KAI team to make our coffee offering more visible,



exciting and commercially successful
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Treat the coffee section as your own small business within KAI and take responsibility for its growth
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What We're Looking For
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Minimum 3 years' professional barista experience required
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Strong espresso, grinder adjustment, milk texturing and latte art skills
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Confident working independently without constant supervision
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Reliable and capable of independently opening and closing
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Friendly, outgoing and naturally good at talking to customers
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Robust customer service and relationship-building skills
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Commercial and sales-minded
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Creative and interested in developing new drinks and ideas
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Interested in social media, content creation and current coffee trends
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Able to identify opportunities rather than simply wait for instructions
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Strong sense of ownership and responsibility
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Experience in sales, social media, marketing or business development is highly valued
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The Person We Want
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We are not simply looking for someone who can make great coffee.
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We want someone who can make great coffee, build a community, create new ideas, understand social media, sell confidently and think commercially.
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You should be excited by the opportunity to take ownership of KAI's coffee operation and help turn it into a stronger, busier and more profitable part of the business.
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If you love coffee but also think like a business owner, we'd love to hear from you.
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📌 Full-Time Barista - Customer Experience & Sales (New South Wales)
🏢 Bistro Kai
📍 New South Wales