Job Description
Are you the person who notices what others miss?
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Do you have a background in facilities management, engineering, building services, or healthcare infrastructure?
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Are you the person who can walk through a site and spot a facilities or operational issue before it becomes a bigger problem?
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Do you enjoy building relationships and working with customers, frontline stakeholders, site leaders, and technical teams to get the best outcomes?
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If you're looking for an opportunity to use your facilities or engineering knowledge in a highly visible role where you can make a real impact across one of Victoria's largest healthcare environments, we'd love to hear from you.
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About the Role
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Join our team as a Site Liaison Officer at Monash Medical Centre, Clayton on a full-time, ongoing basis. Reporting to the Client Services Manager, you will work closely with Capital, Engineering and Facilities teams while acting as a key on-site representative across the hospital campus.
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This is a highly visible, hands-on role that requires more than strong stakeholder skills. Success in this position comes from having a practical understanding of facilities operations, engineering services, and complex site environments, enabling you to recognise issues, coordinate solutions, and work effectively with multiple teams.
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Based at Clayton and on a Full Time Basis, you will serve as the vital connection between hospital site leadership and facilities, engineering, and capital works teams.
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Why this role is different
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Unlike traditional liaison or customer service positions, this role sits at the intersection of operations, facilities management, engineering services, major capital works, and stakeholder engagement.
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You'll use your technical understanding to support site operations, influence outcomes, coordinate critical activities,



and help ensure the hospital environment remains safe, functional, and welcoming for patients, staff, and visitors.
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Key responsibilities include:
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Acting as the primary liaison between hospital site leadership and facilities, engineering, and capital works teams
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Supporting capital projects and facilities teams through site coordination, communication, signage, and wayfinding
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Monitoring, escalating, and supporting the resolution of site-based issues in shared/common areas
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Assisting with car parking operations, space management, and meeting room coordination
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Maintaining a strong on-site presence to proactively identify and address operational issues
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Building strong relationships with clinical and non-clinical stakeholders to support service delivery
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This role may occasionally involve travel to other sites at times to support network-wide initiatives and projects.
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About You
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To succeed in this role, you'll bring a solid background in facilities management, engineering, building services, asset management, or a related field, together with a passion for stakeholder engagement and operational excellence.
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You will have:
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Proven experience in a similar role or environment
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Experience and/or knowledge of working within facilities management, engineering, building services, maintenance, or asset management environments
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The ability to understand facilities and engineering issues and confidently engage with technical teams
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Robust stakeholder engagement and relationship management skills
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Experience navigating complex operational environments, ideally within healthcare, government, education, or large commercial facilities
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Excellent communication, problem-solving, and organisational skills
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A proactive approach and the confidence to identify, elevate, and help resolve site-based issues
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📌 Site Liaison Officer - Clayton (Victoria)
🏢 Monash Health
📍 Victoria