Job Description
We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.
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We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.
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We are Vicinity .
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Role purpose
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The key purpose of the Valet Parking Attendant is to deliver exceptional service by smoothly, safely, and efficiently retrieving guests' vehicles, welcoming guests, providing a fond farewell, and assisting with shopping parcels. This role involves offering directions and other guest-related assistance, including promoting additional services such as car washes. A natural people person and team player, the Valet Parking Attendant fosters a well-connected team environment and inspires team members to uphold the culture and service excellence. By embodying charisma, strong will, and a commitment to service, the Valet Parking Attendant ensures a seamless and positive experience for all guests.
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Key Accountabilities
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Team Coordination & Compliance
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Foster a well-connected team environment and inspire team members to uphold the culture and service excellence.Ensure seamless communication and coordination with other team members to provide a cohesive guest experience.Adhere to all safety protocols and procedures to ensure the well-being of guests and staff.Report any incidents or issues promptly to the appropriate
personnel.Participate
in ongoing training and development to maintain high standards of service and safety.
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Vehicle Handling
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Safely and efficiently retrieve and park guests' vehicles, ensuring proper handling and care.Maintain elevated levels of safety, attention to detail,



and professionalism while driving and parking vehicles.
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Customer Service & Parcel Handling
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Greet guests with a warm welcome and provide a fond farewell, ensuring a positive first and last impression.Assist customers with directions, parcel handling, and other guest-related services.Promote additional services such as car washes to enhance the guest experience.Uphold Chadstone's exacting standards of service, ensuring guest
satisfaction.Proactively
manage and prioritise tasks, ensuring smooth service delivery in a quick-paced environment.
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Key Role Relationships
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Concierge Team
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Valet Team
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Centre Management Team
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Customers
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Experience & Capabilities
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ESSENTIAL EXPERIENCE (what you have done)
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A valid driver's license and a clean driving record.
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Proven experience in valet parking or a customer-facing role, with a focus on delivering exceptional customer service.
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Experience in a physically demanding role with the ability to average 15,000+ steps per day.
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CRITICAL KNOWLEDGE (what you need to know)
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Knowledge of safe driving practices, including parking and manoeuvring different types of vehicles, as well as safety protocols for operating within a valet environment.
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Customer focussed, confident in handling a variety of guest enquiries face to face and over the phone and have capacity to retain expansive product knowledge (i.e., 500+ store locations).
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Ability to deliver exceptional service in every guest interaction,



ensuring a welcoming and professional experience.
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Capable of safely and efficiently handling, parking, and retrieving guest vehicles with attention to detail and care.
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Strong verbal communication skills to engage with guests, provide directions, and promote additional services clearly and courteously.
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Ability to manage multiple tasks efficiently, including handling vehicles, assisting with shopping parcels, and addressing guest inquiries, all while maintaining composure in a fast-paced workplace.
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Capable of working effectively within a team, contributing to a positive and supportive work environment that promotes service excellence.
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Meticulous attention to detail, whether it is driving, or handling guest belongings, ensuring accuracy and care in all duties.
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Ability to follow company policies, safety regulations, and legal obligations with a high degree of responsibility and integrity.
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CAPABILITIES (what you can do)
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Collaborate as an Asset Team - Collaborate for best outcomes for asset and team versus best outcome for individual - Foundational.
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Planning & Prioritisation - Identify the tasks required to achieve the desired outcomes and prioritise tasks in the right order - Foundational.
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Customer Focused - Understand various customer stakeholders and always consider their needs when making decisions - Foundational.
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Develop Strong Stakeholder Relationships - Identify, nurture and strengthen diverse stakeholder relationships - Foundational.
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Problem Solving - Use logic and methods to solve problems with effective solutions - Foundational.
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Health, Safety, Environment & Wellbeing - Integrate health, safety, environment and wellbeing into ways of work at asset level to ensure the safety of everyone - Foundat
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📌 Valet Parking Attendant - Chadstone Shopping Centre (Victoria)
🏢 Vicinity
📍 Victoria