Job Description
Join Glenvill and Help Create Exceptional Customer Experiences
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At Glenvill, we understand that building a home is one of life's most significant milestones. That's why we're committed to delivering an exceptional customer journey from contract signing through to handover and beyond.
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We are seeking a proactive, customer-focused Customer Experience Coordinator to join our Queensland team. Reporting directly to the Customer Experience Manager (QLD), you will play a key role in supporting customers throughout their homebuilding journey, ensuring clear communication, timely updates, and a positive experience at every stage.
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If you're passionate about customer service, relationship management, and delivering outstanding outcomes, we'd love to hear from you.
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About the Role
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As a Customer Experience Coordinator, you will act as a key point of contact for customers, providing support, guidance, and communication throughout the build journey.
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Working closely with internal departments including Sales, Drafting, Estimating, Permits, Construction, and Administration, you'll help ensure customers feel informed, supported, and confident throughout the process.
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This role is ideal for someone who enjoys building relationships, solving problems, and creating positive customer experiences in a fast-paced environment.
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Key Responsibilities
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Customer Journey Support
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Act as a primary point of contact for customers throughout the homebuilding process.
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Provide proactive updates and regular communication regarding build progress and key milestones.
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Support customers from sales acceptance through to construction and handover.
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Ensure customers receive a consistent and positive experience across all touchpoints.
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Customer Communication & Relationship Management
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Build strong relationships with customers through professional, timely, and empathetic communication.
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Respond to customer enquiries and requests efficiently and effectively.
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Assist in managing customer expectations and providing solutions to concerns.
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Escalate complex matters to the Customer Experience Manager where required.
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Stakeholder Collaboration
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Liaise with internal teams to obtain accurate information and updates for customers.
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Work collaboratively across departments to ensure customer issues are resolved promptly.
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Assist in coordinating customer communications related to project milestones and changes.
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Support operational teams in delivering exceptional customer outcomes.
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Customer Feedback & Continuous Improvement
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Monitor customer feedback and identify opportunities to improve the customer experience.
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Assist with customer satisfaction initiatives and engagement activities.
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Support complaint management processes and follow-up actions.
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Contribute to process improvements that enhance communication and service delivery.
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Administration & Reporting
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Maintain accurate customer records within CRM and internal systems.
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Track customer interactions, enquiries, and resolutions.
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Assist with reporting on customer service performance and feedback trends.
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Ensure compliance with company policies, procedures,



and customer service standards.
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About You
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To be successful in this role, you will bring:
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Previous experience in a customer service, customer experience, client liaison, or customer coordinator role.
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Exceptional communication and interpersonal skills.
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Strong organisational skills with the ability to manage multiple priorities.
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A proactive and solutions-focused approach.
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High attention to detail and strong administrative capabilities.
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Ability to build rapport and maintain positive stakeholder relationships.
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Strong computer literacy and experience using CRM systems and Microsoft Office.
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Experience within residential construction, property, housing, or a related industry.
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Understanding of the residential building journey.
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Experience managing customer enquiries and complaints.
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Exposure to customer experience or service improvement initiatives.
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Why Join Glenvill?
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Hybrid working arrangements.
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Opportunity to work with a respected and established builder.
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Supportive and collaborative team culture.
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Ongoing career development and career progression opportunities
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Employee referral bonus program.
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Be part of a business that genuinely values its customers and employees.
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Our Ideal Candidate
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You're passionate about helping people, thrive in a customer-focused environment, and enjoy working collaboratively to achieve positive outcomes. You take pride in delivering outstanding service and understand the importance of communication, empathy, and attention to detail.
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If you're looking to build your career in customer experience within the residential construction industry, we'd love to hear from you.
#J-*****-Ljbffr

📌 Customer Experience Coordinator - Qld (Queensland)
🏢 Glenvill Homes
📍 Queensland