Job Description
Hotel Manager /Duty Manager (Hotel Operations)
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Job Type: Permanent position | Full time position
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Job Description
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Tathra Hotel Position : Full Time Location : Tathra NSW
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Salary : $79,423 - $95,000 a year
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The heritage-listed Tathra Hotel (Walhara Pty Ltd) has been a central part of the Tathra community for over a century, providing a welcoming meeting place for the headland for both locals and visitors. The Tathra Hotel Bistro Menus change seasonally to reflect the local produce available.
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Responsibilities
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Oversee daily hotel operations during assigned shifts.
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Monitor the performance and coordination of Front Office, Housekeeping, Maintenance, and other operational departments.
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Ensure hotel policies, procedures, and operational standards are consistently followed.
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Maintain a high standard of professional guest service throughout the hotel.
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Respond to guest enquiries, requests, concerns, and complaints in a timely and professional manner.
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Investigate and resolve operational or service issues and implement appropriate service recovery when required.
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Monitor guest feedback and identify opportunities to improve the guest experience.
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Supervise hotel employees during assigned shifts and provide operational direction and support.
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Ensure appropriate handling of hotel keys, payments, cash, and guest information in accordance with company procedures.
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Ensure hotel health, safety, security, and emergency procedures are followed.
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Qualifications
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At least 2 years experience in a similar role
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Relevant qualifications
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Strong knowledge of hotel operations and hospitality service standards.
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Proven supervisory and leadership skills.
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Excellent verbal and written communication skills.
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Strong customer service and conflict-resolution abilities.
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Ability to make sound operational decisions independently.
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Robust organisational and time-management skills.
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Ability to work effectively under pressure in a fast-paced hotel environment.
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Knowledge of workplace health, safety, security, and emergency procedures.
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Only shortlisted candidates will be contacted.
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📌 Hotel Manager /Duty Manager (Hotel Operations) (New South Wales)
🏢 Talent Recruitment
📍 New South Wales