Job Description
We are looking for a Customer Banking Specialist to join our Multi-Channel Branch in Newman!
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What is a Multi-Channel Branch?
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Tuesday and Thursday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
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Monday, Wednesday and Friday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
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Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:
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Assist customers with general banking transactions, answering questions and queries
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Build a personal connection with customers through meaningful conversations face to face and through our direct channels
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Work with customers to use our in-branch technology and digital banking options
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Complete Financial Health Checks to assess customers' financial needs
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Process applications for personal loans, credit cards and associated products
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Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
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Be provided with continuous training and development to support your career aspirations
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We're interested in hearing from people who have:
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A passion for delivering outstanding customer service with every interaction The ability to have outstanding conversations and confidence to ask challenging questions
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Problem solving attitude and curiosity in finding the right solutions
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An open approach to learning new things and goal oriented
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An ability to work collaboratively as a team to deliver a seamless customer experience
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Aboriginal &/or Torres Strait Islander people encouraged to apply
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We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on ************.
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Advertising End Date: 03/09/2026
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