Job Description
Manager, Service Desk and End User Computing (Canberra or Sydney)
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Commonwealth Superannuation Corporation - Canberra ACT
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14h ago , from Commonwealth Superannuation Corporation
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Location: Canberra preferred, open to Sydney
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Position type: Permanent
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Your new role
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We're looking for an experienced technology leader to join our Transformation and Technology team as Manager, Service Desk & End User Computing. This is an opportunity to lead critical customer-facing technology services that support our people across office, remote and cloud environments, while shaping the future of end-user technology at CSC. Play a key leadership role in driving service excellence, continuous improvement, technology modernisation and strong customer outcomes, while fostering a high-performing and engaged team culture.
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Key Responsibilities
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Lead and develop the Service Desk and
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End User Computing teams
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Oversee service desk operations and end-user technology services
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Monitor service performance and drive continuous improvement
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Manage escalations and support major incident response
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Shape CSC's end-user technology standards and roadmap
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Oversee technology asset, configuration and knowledge management
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Manage budgets, vendors and key service provider relationships
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Strengthen risk, audit and compliance outcomes
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Identify opportunities to improve technology services and the employee experience
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What you'll need to excel
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Tertiary qualification or certification in a relevant discipline or an equivalent combination of relevant knowledge, training and/or experience, desired
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Minimum of 2 years' experience in maintaining finances e.g. Budgets/Contracts
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Experience in IT service management and ITIL best practices
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Strong knowledge of infrastructure,
telecommunications,
end-user technologies and cloud services
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Understanding of IT security, virtual desktop and device management solutions
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Experience improving systems, processes and service delivery outcomes
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Proven ability to lead, coach and develop high-performing teams
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Solid organisational skills, with the ability to manage competing priorities
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Excellent communication and stakeholder management skills
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Opportunity to shape and improve the end-user experience through modern workplace technologies and processes
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Work with a dedicated, enthusiastic and high-performing team
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Be part of an environment that values innovation and continuous improvement
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For any other questions about this role, contact:
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No agency applications considered
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What you'll get in return
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A career where you belong
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At CSC, we're committed to more than super - we're committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.
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Our gender equality strategy is more than a promise - it's a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.
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We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.
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We're proud to be an equal prospect employer - and proud of the progress we're making. Join a workplace where you can thrive, grow, and belong. Learn more about CSC and our
benefits:
-CSC/Careers
#J-*****-Ljbffr

📌 Manager, Service Desk And End User Computing (Canberra Or Sydney)
🏢 Commonwealth Superannuation
📍 Canberra