Job Description
Do you love finding solutions, improving processes, and helping teams work better together?
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Trilogy Care is one of Australia's fastest-growing approved Support at Home (HCP/S@H) providers, on a mission to help older Australians live independently at home for longer. We're a purpose-driven team creating meaningful impact for our clients, their families, our partners and our people.
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As a Partnership Support Officer, you'll play a key role in supporting our growing national network of aged care partners. Working alongside our Business Development team, Partnership Managers and internal specialists, you'll be the problem-solver who helps remove operational roadblocks across billing, compliance, portals and processes.
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This is an exciting opportunity for someone who enjoys finding solutions, building strong relationships and making a real difference behind the scenes - helping our partners deliver exceptional care outcomes for older Australians.
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What You'll Do
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Investigate and resolve partner billing, compliance, portal and operational issues, identifying root causes and coordinating timely solutions.
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Collaborate with internal teams including Finance, Compliance, Care Operations and Technology to drive effective resolutions.
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Provide support and guidance to partners and coordinators on billing processes, compliance requirements and system queries.
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Keep Partnership Managers updated on issue progress, outcomes and any ongoing actions.
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Maintain accurate records of investigations, resolutions and partner interactions within CRM systems.
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Identify recurring issues and contribute ideas to improve processes, resources and partner experiences.
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Support reporting and documentation to assist with partner performance reviews.
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What You'll Bring
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Experience in operational support, partner support, customer service, billing,



compliance or a similar role.
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Solid problem-solving skills with the ability to investigate issues, identify root causes and drive solutions.
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Excellent communication skills with the confidence to support external partners and collaborate with internal teams.
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Strong attention to detail when managing billing, compliance information and operational processes.
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Ability to prioritise multiple tasks, manage competing deadlines and follow issues through to resolution.
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Confidence using systems such as CRM platforms, Microsoft Office and online portals.
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A proactive and collaborative approach with a focus on delivering exceptional partner support.
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Highly regarded:
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Experience in aged care, health, disability or human services.
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Understanding of Home Care Packages (HCP), Support at Home (S@H), aged care billing or compliance requirements.
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Experience working with government portals or care management systems.
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Why Trilogy Care?
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Modern King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
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Vibrant team culture and regular social events
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Opportunities for career mapping and career progression within the company
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Company-wide access to AI tools to help you work smarter, innovate and enhance productivity
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EAP support for you and your immediate family
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Casual Opportunity offering full-time hours
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Please Note
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To join our team, you'll need to have full Australian work rights. As part of our standard recruitment process, we'll also conduct a working rights check, police check and request professional references during onboarding.
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We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.
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📌 Partnerships Support Officer (Queensland)
🏢 Trilogy Care
📍 Queensland