We are a respected and growing Private Practice providing high-quality fertility, reproductive health and gynaecology services to patients across Australia.
We are committed to delivering exceptional patient care through a compassionate, patient-centred approach, supported by leading clinical expertise and innovative treatment pathways. We create positive experiences for patients navigating some of life's most important and emotional healthcare journeys.
As our practice continues to grow, we are seeking a passionate professional who is committed to excellence, continuous improvement and making a meaningful difference in the lives of our patients.
We are looking for someone who is
up for a challenge
— a person with the right attitude to genuinely
make this role their own
. This is a lean operation, so you'll be
working independently
, relying on strong
autonomy and adaptability
to run things day to day. Once you're settled and established in the role, we'd love for you to work closely with our Specialists to identify and implement more effective processes.
Job Description
We are seeking a driven and highly capable Medical Receptionist/Practice Manager to independently run the day-to-day operations of a busy and growing Fertility and Gynaecology practice. This is an exciting opportunity for a proactive healthcare professional to establish and refine operational systems, policies, and procedures to support continued growth — and to put their own stamp on how the practice runs.
Working closely with the Specialist, you will take full ownership of practice operations, patient experience, compliance, and business performance, managing the practice largely on your own.
Key Responsibilities




Independently oversee the daily operations of a busy specialist practice
Manage front-of-house and medical reception functions, including patient scheduling and patient flow
Oversee billing, Medicare processing, private health fund administration, and item number claiming
Develop, implement and continually improve practice policies, procedures and workflows
Monitor and improve operational efficiency and productivity
Maintain compliance with healthcare legislation, accreditation standards and privacy requirements
Liaise with external providers, hospitals, laboratories and key stakeholders
Once established and settled into the role, partner with our Specialists to identify opportunities for more efficient processes
Qualifications
What We're Looking For
The successful candidate will be a confident leader who is equally comfortable managing day-to-day operational demands and strategically building the systems, processes and structure required for an evolving specialist practice.
You will be resilient, adaptable and solutions-focused, with a genuine commitment to delivering outstanding patient care and supporting a high-performing team.
Applications will only be considered from candidates who meet the following criteria:
Medical receptionist experience
in a medical or specialist practice setting
Strong working knowledge of billing and claiming,



including Medicare item numbers
Proven ability to
work independently and autonomously
, with minimal supervision
Adaptable
, resilient and solutions-focused, with the right attitude to take real ownership of the role
Highly organised with strong time management and problem-solving skills
Excellent communication and stakeholder management skills
Preferred (not essential)
Previous experience as a Practice Manager, ideally within a specialist medical practice
Experience developing, implementing and maintaining operational policies and procedures
Advanced proficiency with medical practice management software systems
Highly Desirable
Previous experience within Fertility, IVF, Women's Health or Obstetrics & Gynaecology
Understanding of fertility treatment pathways and patient care journeys
Experience managing growth, change or practice expansion projects
Additional Information
And what's in it for you?
Be part of a respected and growing Fertility and Gynaecology practice.
Work alongside a passionate and supportive specialist team.
Chance to shape and influence the future direction of the practice.
Competitive salary package commensurate with experience.
Meaningful work supporting patients through important life-changing journeys
Learning and development
– Ongoing opportunities for continuous education through Education Days, internal development, conference opportunities and companywide initiatives
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📌 Medical Receptionist/ Practice Manager (New South Wales)
🏢 Genea
📍 New South Wales