Job Description
Senior Infrastructure and Voice EngineerNew
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Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
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At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
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If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.
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What is the role
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Monday – Friday, full time (38 hours) role with hybrid options available.
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The Senior Infrastructure and Voice Engineer is a senior technical specialist responsible for supporting and delivering secure, reliable, and high-performing infrastructure, networking, cloud, and UC/VoIP solutions. Working closely with Service Delivery and Project teams, you will provide technical escalation support, troubleshoot complex issues, and help ensure client environments meet operational standards and SLAs.
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This position forms part of our Solutions Team, offering exposure to specialist expertise and robust opportunities for professional growth and development.
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Other key responsibilities include but may not be limited to following:
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Provide Level 3 technical support and escalation across infrastructure, networking, cloud, and Unified Communications (UC) environments.
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Troubleshoot and resolve complex issues relating to LAN/WAN networks, servers, storage, Microsoft technologies,



and VoIP platforms.
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Design, implement, and support SIP-based telephony, Microsoft Teams Phone, Direct Routing, and other cloud communication solutions.
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Configure, maintain, and optimise network, server, cloud, and telecommunications infrastructure to ensure performance, security, and reliability.
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Collaborate with Service Delivery, Project teams, clients, telecommunications carriers, and vendors to deliver successful technology outcomes.
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Develop high-level and low-level solution designs, technical documentation, and operational procedures.
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Monitor client environments, respond to incidents, and ensure service delivery meets agreed SLAs.
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Provide technical leadership, mentoring, and guidance to junior engineers and support teams.
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Identify opportunities for process improvement, automation, and operational efficiency.
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Participate in project delivery activities and an on-call support roster as required
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Who we are looking for
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Successful candidate must possess:
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Proven 5+ years' experience in a Senior Infrastructure and Voice Engineer role, with expertise across infrastructure, cloud, networking, datacentre, carrier, and UC/VoIP technologies.
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Relevant tertiary qualification and/or industry certifications in Fortinet, Cisco, Microsoft (M365, Azure, Teams Voice), VoIP, Unified Communications, or
Telecommunications.
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Strong experience supporting enterprise infrastructure, networking, and communications environments, preferably within an MSP, multi-client, datacentre,



hosting, or colocation environment.
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Expertise across LAN/WAN, SD-WAN, Wireless, TCP/IP, routing, switching, firewalls, VPNs, VoIP, SIP, RTP, Unified Communications, Microsoft Teams Phone, cloud telephony solutions, and telecommunications carrier services.
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Proven experience designing, implementing, supporting, and troubleshooting complex infrastructure, cloud, network, and voice solutions, including installations, upgrades, migrations, and break-fix support.
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Knowledge of PSTN connectivity, SIP trunking, dial plans, call routing, voice gateways, number porting processes, and carrier networks.
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Hands-on experience with technologies such as Cisco IOS, FortiOS, Microsoft 365, Azure, Windows Server, Linux, Active Directory, VMware, Hyper-V, SAN storage, scripting, databases, backup solutions, web services, remote access technologies, and SSL certificates.
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Strong attention to detail, particularly in documentation, technical accuracy, and service delivery.
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Excellent communication, documentation, stakeholder engagement, and customer service skills, with the ability to build strong working relationships.
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Strong analytical, troubleshooting, and problem-solving capabilities, with effective time management, professionalism, a collaborative team mindset, and a commitment to continuous learning and knowledge sharing.
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What we offer
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A friendly team environment with a strong technical support network
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Broad range of options for training and developing your IT skills
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Opportunity to work with the IT industry's latest technologies
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Internal career growth for high performers and IT super-stars
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Cost price on products from our suppliers
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Lunches and snacks provided
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Bonuses and incentives for upskilling
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Referral bonus
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📌 Senior Infrastructure And Voice Engineernew (Queensland)
🏢 New Era Technology
📍 Queensland