About the role
This is an integral role responsible for maintaining the presentation and cleanliness of all rental vehicles and providing customer service to our car rental customers in Cairns North. For the right applicant, we are offering a long-term position with all training provided in office.
Key responsibilities
Ensuring that a continuation of high standard customer service is achieved
Answering phones in a timely manner
Responding to emails and phone calls for all car rental customers
Taking bookings over the phone and counter
Promote and upsell our insurance coverages to prospective customers
Ensuring that all information provided by customers is documented and accurate within our booking system
Processing payments and refunds as necessary
Following up on customer enquiries and requests




Cleaning and washing vehicles
Vehicle condition assessments and reporting
About you
Computer literacy skills
Excellent time management skills
High level of physical fitness
Attention to detail with integrity and a strong work ethic
Ability to use Microsoft Outlook, Word and Excel applications
Excellent communication skills
An openness to learn from others and take on constructive feedback to develop more skills within the position
Valid driver's licence with no restrictions and a clean driving record
Australian work rights
Ability to work alone or as part of a team within the WHS policies and guidelines

📌 Customer Experience Agent (Queensland)
🏢 Right Price Car Rental
📍 Queensland