Job Description
Inner West Sydney
n Asset Finance | Commercial Collections
n Established Finance Business
n Remuneration: to $90k plus super
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About the Company
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Our client is an established Australian finance business providing funding predominantly for vehicles.
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With a long-standing presence in the market, the business prides itself on building strong customer relationships and providing responsive, practical service.
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This is an opportunity to join a close-knit team where you will have responsibility for managing customer accounts and working directly with senior management.
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About the Role
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Reporting to the General Manager, you will be responsible for managing the collection of overdue customer accounts and working with customers to resolve payment issues.
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This is a hands-on collections role where you will communicate directly with customers, brokers and external parties to understand individual circumstances, negotiate appropriate payment arrangements and achieve positive recovery outcomes.
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You'll manage accounts through the collections process and provide regular updates on overdue accounts. Where matters become more complex, you'll work closely with senior management and external recovery specialists.
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The role also provides exposure to insolvency matters, asset repossessions and loss recovery.
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Key Responsibilities
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Manage a portfolio of overdue customer accounts
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Contact customers regarding outstanding payments and negotiate appropriate payment arrangements
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Work with customers to resolve payment issues and return accounts to satisfactory payment arrangements
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Respond to enquiries from customers and brokers in a professional and timely manner
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Liaise with administrators, liquidators, bankruptcy trustees, accountants and legal professionals where required
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Maintain accurate records and provide regular reporting on overdue accounts
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Escalate more complex recovery matters to senior management
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Assist with the repossession and sale of motor vehicles and other financed assets where required
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Work with external collection and recovery specialists on more complex matters
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Build robust working relationships with customers and internal and external stakeholders
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About You
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Previous collections experience within asset finance, equipment finance, banking or a related financial services environment
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Experience managing overdue customer accounts and negotiating payment arrangements
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Strong communication and relationship-building skills
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A practical and professional approach to resolving difficult customer situations
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Good organisational skills with the ability to manage your own portfolio and priorities
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Strong attention to detail and accurate record keeping
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Confidence dealing with customers, brokers and external professional advisers
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Working knowledge of Microsoft Word, Excel and Outlook
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What's On Offer
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Broad collections role with ownership of your own portfolio
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Exposure to commercial collections, insolvency and asset recovery matters
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Work directly with experienced senior management
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Close-knit and supportive working environment
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Remuneration subject to experience
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Our client is looking for someone who takes ownership of their work, communicates well and enjoys finding practical solutions to problems.
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You'll be joining a small team where your contribution is visible and where strong relationships with customers and colleagues are important.
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If you're an experienced Collections Officer looking for a role where you can manage accounts from initial arrears through to more complex recovery matters, we'd welcome a confidential discussion.
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📌 Collections Officer (Melbourne)
🏢 Thomas Executive
📍 Melbourne