Job Description
At Pure Fishing, we're passionate about helping anglers get more from every moment on the water. As a global leader in fishing tackle, we're home to some of the industry's most recognised brands, including PENN, Berkley, Abu Garcia and Ugly Stik.
n
We don't just sell fishing equipment - we're passionate about the experiences it creates. From weekend anglers to seasoned tournament fishers, our products help people connect with the outdoors, and our team takes pride in supporting a pastime they genuinely enjoy.
n
About Us
n
At Pure Fishing, we're passionate about helping anglers get more from every moment on the water. As a global leader in fishing tackle, we're home to some of the industry's most recognised brands, including PENN, Berkley, Abu Garcia and Ugly Stik.
n
We don't just sell fishing equipment - we're passionate about the experiences it creates. From weekend anglers to seasoned tournament fishers, our products help people connect with the outdoors, and our team takes pride in supporting a pastime they genuinely enjoy.
n
The Role
n
We'relooking for a practical and customer-focused Service Department Technician to join our Service Department in Tuggerah.You'llrepair and service reels,
helpidentifysparepartsand
provide prompt, skilled support to retail stores and consumers.
n
Working closely with the
ServiceDepartmentLead,
Warehouse, Customer Service, Product and Marketing teams,you'llhelp keep repairs
moving,maintainaccurateservice
records and deliver positive customer outcomes.
n
This role offers the opportunity to develop specialist product knowledge,



build technical repair expertise and grow your career within a global outdoor and consumer products business. You'll receive ongoing support and training while working alongside experienced industry professionals.
n
Key Responsibilities
n
n
Receive, assess, repair and service products in line with customer requirements and service procedures
n
Record repairs and servicing accurately, including parts and cost information
n
Identify spare parts by reading schematics and interpreting product and parts information
n
Assist with spare parts ordering, stock checks and inventory accuracy
n
Support warranty claims and ensure the correct documentation is completed
n
Provide accurate, timely responses to customer enquiries and keep customers updated on delays or back-orders
n
Raise product, stock and quality issues with relevant internal teams, vendors and repair agents
n
Maintain a clean, safe and well-organised spare parts and service area
n
Contribute to service reporting, continuous improvement and strong teamwork across the business
n
n
About you
n
You don't need to tick every box, but the following will help you succeed:
n
n
Experience in a spare parts, repair, workshop or service environment.



Previous fishing industry experience is highly regarded but not essential.
n
Practical mechanical capability and confidence using hand tools and mechanical equipment
n
Ability to read schematics and accurately identify parts
n
Strong attention to detail and a commitment to accurate record-keeping
n
Clear, helpful communication and a customer-first approach
n
Good organisation and time management, with the ability to balance multiple priorities
n
A proactive, solutions-focused approach and the ability to work independently and collaboratively
n
Intermediate Microsoft Office skills and proficiency using SAP
n
A genuine interest in fishing, outdoor products or learning more about the industry
n
We can teach our products. What matters most is your mechanical aptitude, willingness to learn and commitment to customer service.
n
n
What We Offer
n
n
An extra week's pay every Christmas
n
Two additional paid Lifestyle Days each year to make the most of the water, the outdoors and the activities you love
n
Paid parental leave
n
Flexible working arrangements
n
Healthy office snacks and a workplace that supports an active lifestyle
n
Confidential Employee Assistance Program (EAP) access
n
Ongoing learning and career development opportunities
n
A collaborative, down-to-earth team culture
n
Opportunities to attend industry events and product showcases
n
Generous staff discounts on premium fishing and outdoor brands
n
n
All applicants must have the current right to live and work in Australia.
#J-*****-Ljbffr

📌 Service Department Technician (Central Coast)
🏢 Pure Fishing
📍 Central Coast