Job Description
Summer Casual Opportunities | November **** to March ****
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Looking for a summer job where you can earn great pay, build valuable experience and work alongside friends, family and a supportive team?
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Join Campion Education's Customer Support team and help families, students and schools prepare for a successful school year.
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About Us:
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Campion Education is an Australian family-owned business and the country's largest supplier of educational resources, including textbooks, digital learning materials, stationery and art supplies.
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Each year, we support almost 3,000 schools and help equip approximately 600,000 students with the resources they need for learning.
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Behind every enquiry is a parent looking for assistance, a student preparing for school, or a school working towards a successful start to the year. Our Customer Support team plays an important role in making that experience as smooth as possible.
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About the role:
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Based in our Dandenong South Contact Centre, you will support parents, students and schools through phone, email and online enquiries.
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You'll help customers with:
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Orders and order updates
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Deliveries and collections
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Returns and exchanges
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Digital resources and online access
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General back-to-school enquiries
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Finding the right information and solutions
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You'll receive full training and be supported by experienced leaders and our Customer Care Playbook, which provides practical guidance for common customer enquiries and situations.
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Our approach is simple: Own It. Work It. Never Drop It.
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Take responsibility, find the right answer and make sure every customer understands what happens next.
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For high-performing team members,



seasonal leadership opportunities may also be available throughout the peak period.
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What we're looking for:
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Experience is welcome, but attitude matters more. We're looking for people who are:
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Warm, friendly and approachable
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Patient and compassionate
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Confident communicators
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Reliable and committed
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Comfortable solving problems
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Supportive team players
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Eager to learn and develop new skills
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Focused on delivering outstanding customer service
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You don't need to know every answer. What matters most is your willingness to listen, learn and help.
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Availability & Work Schedule
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Positions are available from early November **** through to early March ****.
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Successful applicants should generally be available to work up to four or five shifts per week during the peak season.
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Our Contact Centre operates between 8:00am to 8:00pm Monday to Friday
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Additional shifts may be available during peak periods, including:
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Full-day shifts during busy weeks
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Saturday shifts from late January to early February
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We aim to work with team members' availability wherever possible while ensuring we meet customer demand.
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More Than Just a Summer Job
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Our summer season is fast-paced, rewarding and a lot of fun.
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As part of the Customer Support team, you'll enjoy:
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A supportive and welcoming team setting
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Team competitions and incentives
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Giveaways and prizes
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Social events and celebrations
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Opportunities to meet new people across the business
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Valuable customer service and communication experience
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Every team member joins one of our seasonal social teams, giving you the chance to connect with colleagues, compete for points and be part of the excitement throughout the season.
#J-*****-Ljbffr

📌 Customer Support Team Member (Seasonal) (Victoria)
🏢 Campion Education
📍 Victoria