Job Description
Fusion5 is seeking a capable IT support professional to be the first point of contact for customers, providing frontline assistance across phone, email and portals.
You will triage, troubleshoot, log and prioritize tickets, escalating complex issues when needed to specialist teams.
This role suits someone who enjoys helping people and solving problems, with a solid foundation in Microsoft 365, Windows environments, and up-to-date identity solutions, in a busy managed services setting.
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📌 It Service Desk Analyst - Frontline Support & Growth (Victoria)
🏢 Fusion5
📍 Victoria
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