Job Description
Operations Manager - Property Investment
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This is not an administration or traditional Operations Manager role.
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It's a leadership position for someone who can take command, remove bottlenecks and keep every client, department and deal moving to completion.
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The Role
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Reporting directly to the CEO, you'll lead the operational side of the business from client engagement through to settlement, construction completion, tenancy and long-term client success.
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You'll coordinate internal teams including Finance, Client Success, Construction, Settlements and Acquisitions, together with finance brokers, lawyers, developers, builders, property managers and external suppliers.
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The purpose is simple: Keep everything moving. Keep the client's experience exceptional.
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National Investment Advisory | Australia
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National Investment Advisory (NIA) is one of Australia's leading residential property wealth advisory firms. We help high-income Australians build long-term wealth through carefully planned residential property portfolios.
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As we continue to scale nationally, we're looking for an exceptional operational leader to become the CEO's right hand and take ownership of our entire client delivery engine.
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Key Responsibilities
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Lead the entire Delivery Division.
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Own and coordinate the complete client journey through to tenancy.
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Manage multiple active deals, deadlines, team members and stakeholders.
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Identify and remove operational bottlenecks before they become problems.
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Drive speed,



accountability and consistency.
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Improve systems, automation and operational processes.
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Produce accurate operational reporting and forecasting.
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Lead, coach and develop a high-performing operational team.
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Protect the premium NIA client experience.
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Who We're Looking For
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Residential property development or investment
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Property advisory / buyers advocacy
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Mortgage, finance or wealth advisory
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Financial planning or private banking
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Construction or project delivery
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High-end client services
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High-volume hospitality or similar complex operations
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Experience
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Years of professional experience, including successful property and/or management experience.
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Experience leading operational teams.
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Managing multiple stakeholders and competing priorities.
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Managing high-value clients.
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Improving systems and processes.
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Managing deadlines where delays have commercial consequences.
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Operational reporting and forecasting.
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CRM experience — Pipedrive highly regarded.
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Property investment, finance or mortgage knowledge highly regarded.
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A genuine passion for property and ideally your own property investment experience or portfolio.
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You:
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You're commercially minded, highly organised and naturally accountable. Think several steps ahead.
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Spot problems before they happen. Are calm and confident under pressure.
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Communicate clearly and assertively. Are obsessed with follow-up and hate dropped balls.
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Make decisions and take ownership. Solve problems rather than blame systems.
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Enjoy creating order from complexity. Hold people accountable while earning their respect.
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Use reporting and data to improve performance. Genuinely enjoy helping people succeed.
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Ultimately, you become the person that ensures nothing gets dropped and everything keeps moving.
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Why Join NIA?
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Work directly with the CEO and become one of the key leaders in a growing national business.
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You'll have genuine influence over how the company operates, with significant long-term career growth and leadership opportunities.
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A excellent deal of work has been done to structure the org chart, the entire team's roles & responsibilities, policies & procedures and you will have input in fine tuning these and implementing them throughout the entire team.
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This role is hybrid, 3 days remote, two days per week in the Melbourne office. If you feel you are an exceptional fit, we will accept interstate applicants.
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$120K - $140K. Plus bonus. OTE circa $200K+. Plus company phone and laptop.
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📌 Operations Manager - Property Investment (Victoria)
🏢 Valuable People Recruitment
📍 Victoria