Job Description
We are looking for Assistance Coordinators to join our Melbourne-based team.
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Reporting to the Regional Manager - International Assistance, the Assistance Coordinator will be responsible for providing a proactive, skilled and timely response to requests for travel, medical and security assistance by delivering cost effective and customer focused solutions.
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If you have clear decision making, negotiation and collaboration skills, you may be the person we are looking for, so please read on!
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We are looking for candidates with good geographical knowledge and excellent written and verbal communication skills. In addition we would like to see:
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Positive and can-do approach to all tasks.
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The ability to work calmly under pressure.
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The ability to build positive relationships with their team, managers, clients and peers.
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The ability to be responsive and empathetic to the needs of others.
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The ability to communicate professionally, employing excellent listening skills.
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The ability to build relationships with clients quickly over the telephone and respond respectfully and positively to the client's needs.
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Previous experience working in an Assistance Coordinator or similar role, other modern language skills, and knowledge and experience of working within the travel insurance arena are an advantage but not a requirement.
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About The Role
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In this role you will be:
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Creating case files capturing all relevant information accurately and provide a synopsis of each situation.
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Providing advice to customers and assist them through any required claiming process, and
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Confirming eligibility of each claimant and ensure all data is captured accurately.
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You will be working as part of a team and will find that the work is rewarding and varied.
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The role we are recruiting for is a full time role- 40 hours per week / 80 hours per fortnight
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In line with business requirements shifts of 10 hours are worked Monday to Sunday on a rostered basis between the hours of 08:00 to 22:00
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📌 International Assistance Coordinator (Victoria)
🏢 Healix
📍 Victoria