Job Description
Our client is a well-recognised global leader in diagnostic and healthcare services. Technology plays a major part in enabling the delivery of our clients services at a clinical and non-clinical level. This is a dynamic and interesting environment where innovation and service excellence come together.
n The IT Services Manager is a key and critical role, delivering across multi-site operations. As a natural leader, you will provide guidance and oversight to a team supporting Desktop, EUC and Site support activities. Leveraging your relationship management skills, you'll engage with a range of internal stakeholders, build trusted partnerships and delivering a reliable service to the end user.
n Your responsibilities will include:
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Defining the operating rhythm, setting expectations and leading the team to deliver service excellence
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Overseeing the team to deliver hard and soft IT services including Desktop Support and EUC support across multi-site locations
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Managing key operational performance metrics and SLAs, with reporting up to the Head of Service Delivery
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Facilitating the seamless delivery of workplace technology initiatives
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Fostering positive and collaborative working relationships with key stakeholders (clinical and non-clinical), acting as the escalation point
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Operating with a continuous improvement mindset,



contributing to initiatives and processes that enhance the user experience
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Managing the planning, acquisition, maintenance and renewal of technology infrastructure assets
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IT Vendor Management
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The ideal candidate will bring:
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Significant experience coming from an IT Service Management role working across the full lifecycle
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Experience supporting technology services across complex environments
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The ability to build relationships, adept at cultivating productive partnerships and aligning technology services with user needs
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A people focused leaderships style, empowering and building the capability of their through collaboration and coaching, fostering a culture of accountability, continuous improvement and service excellence
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Technical expertise in a MS operating environment as well as EUC and hardware/workplace technologies
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ITIL service management knowledge
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Sound experience with ticketing systems
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You'll be part of a connected national team of leaders, with your efforts and those of your team contributing to broader business objectives. It's a unique blend of people leadership and IT service management. This is a role which requires in office presence and the ability to work across predominately Perth metro based locations. Your main base will be Osborne Park.
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📌 It Services Manager (Perth)
🏢 McGibbon Consulting
📍 Perth