Job Description
At Cutcher & Neale we areTrue Professionalswho believe in beingStronger Togetherby empowering our people to be their best and do their best work. We do this by providing a supportive team environment, ongoing professional and personal development opportunities, and a genuine balance between work and life commitments. Visit our Careers page to see what our team have to say about working at Cutcher & Neale.
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Your new chance
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Join our Business Systems team as a Product Support Consultant and play a key role in helping customers get the most out of their technology solutions.
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As a Product Support Consultant, you'll help customers get the most out of their business systems by providing practical support, troubleshooting issues and building strong relationships. You'll be part of a collaborative team that values knowledge sharing, continuous improvement and helping customers succeed.
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This role can be based in Brisbane, Sydney, Newcastle or Melbourne. We're looking for someone to join us full-time and are open to working with the right candidate to agree on a schedule that supports both our team and client needs.
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What you'll do
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Deliver outstanding customer support by responding to enquiries and providing guidance on product functionality, usage and troubleshooting.
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Analyse and investigate issues, working with internal teams to identify and implement effective solutions.
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Escalate complex issues when required and keep customers informed throughout the resolution process.
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Build strong customer relationships through proactive communication and support.
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Collaborate with product development and internal teams to share customer feedback and contribute to product improvements.
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Maintain accurate records of customer interactions, support requests and resolutions.
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Develop and maintain comprehensive product knowledge and stay up to date with industry trends and product enhancements.
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Support customer education through training, resources and best-practice advice.
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What you'll bring
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A passion for delivering exceptional customer service and building strong client relationships.
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Strong problem-solving skills and the ability to analyse and resolve system and process-related issues.
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Excellent communication skills and the ability to explain technical concepts in a clear and practical way.
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Initiative to work independently while contributing positively to a collaborative team environment.
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A desire to learn, innovate and identify opportunities to improve customer outcomes.
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Advanced Microsoft Office skills and strong attention to detail.
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Experience working with an ERP product, with exposure to Ostendo highly regarded.
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📌 Product Support Consultant (Queensland)
🏢 Cutcher & Neale Accounting and Financial Services
📍 Queensland