Job Description
Are you someone who takes pride in delivering great customer experiences? Do you enjoy solving problems and making things easy for customers? We're looking for a Customer Service Consultant to join our Brisbane based team on full-time basis. This is your chance to be the voice of the brand, supporting customers across multiple channels and making every interaction count! Enjoy genuine work–life balance with a maximum 38-hour week, offering flexible scheduling across Monday to Sunday, 7am–7pm giving you the freedom to tailor your hours to suit your lifestyle!
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What You'll Be Doing
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Providing personalised support across multiple customer channels, including phone, email, live chat and social media.
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Resolving customer enquiries and complaints efficiently while delivering outstanding service.
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Processing customer transactions, returns, payments and account updates.
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Maintaining accurate records and case notes within our CRM system.
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Working collaboratively with team members to achieve customer satisfaction and performance goals.
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What We're Looking For
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Previous experience in a customer service, retail or contact centre environment.
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Strong communication and problem-solving skills.
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Excellent time management and attention to detail.
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Confidence working across multiple systems and digital platforms.
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A positive, empathetic and customer-focused approach
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What's On Offer
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Flexibility: Enjoy hybrid working, a modern office space, and free onsite parking, plus the ability to work flexible hours across a 7am–7pm roster, helping you balance work and life with ease.
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Culture: You'll be joining a collaborative, supportive culture where people are trusted, ideas are valued and customer experience truly matters.
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Growth: This role offers a strong foundation in customer experience with transparent pathways to grow into senior or broader head office opportunities.
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Brand: Be part of a global business with bold plans and a brilliant future.
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Perks: Discounts across our stunning product range & access to our exclusive rewards platform providing discounts and cashback with multiple retailers. Free access to our Employee Assistance Program.
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📌 Customer Experience Consultant - Full Time (Queensland)
🏢 Michael Hill
📍 Queensland