Job Description
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Work in a truly unique setting at Taronga Western Plains Zoo, Dubbo, located on Wiradjuri Country
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Secure full-time, ongoing position within a n internationally recognised organisation
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TCSASalariedEmployees
Award,Clerk Grade 7/8,
annualsalarypackage
$132,588 (includes base salary
$116,981+12%superannuation
& leave loading)
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Step into a role where everyday blends world ‐ class hospitality with the magic of wildlife.
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As Accommodation Manager, you'll shape unforgettable guest experiences across three unique stays while driving the operational excellence that supports Taronga's conservation mission.
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About the R ole...
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This pivotal role is responsible for overseeing the operational, financial, and service delivery performance of Taronga Western Plains Zoo's three onsite accommodation experiences.
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The Accommodation Manager drives commercial outcomes through strong operational discipline, resource optimisation and service excellence, while inspiring teams to deliver memorable guest experiences. This role plays a key part in strengthening the Zoo's reputation as a world ‐ class tourism destination and advancing its broader conservation and education mission.
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Responsible for the day-to-day management of onsite accommodation including planning work schedules and staff rosters, facilitating training and development sessions and to develop and maintain a positive workforce culture that supports consistent service excellence, strong staff engagement and effective performance outcomes across all accommodation operations.
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Ensure every accommodation guest receives a high ‐ quality , engaging and memorable experience that strengthens Taronga's reputation, deepens guest connection to wildlife and conservation, and drives repeat visitation and advocacy.
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Achieve solid and sustainable financial outcomes through effective revenue management, cost control and strategic pricing decisions that maximise occupancy and profitability throughout seasonal and market fluctuations.
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Ensure accommodation venues, facilities and guest areas consistently meet or exceed standards for cleanliness, safety and presentation, contributing to guest satisfaction and protecting the long ‐ term value of Zoo assets.
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Maintain high levels of customer satisfaction through responsive service, proactive issue resolution and continuous improvement informed by guest insights, reviews and industry benchmarks.
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Promote a strong safety culture and comply with all WHS requirements to minimise risk, ensure safe work practices and respond effectively to incidents in line with Taronga ' s WHS standards.
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Champion operational decisions and behaviours that reduce environmental impact, support resource efficiency and contribute to Taronga ' s long ‐ term sustainability commitments.
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Work effectively with internal stakeholders to ensure accommodation operations complement broader Zoo offerings, enabling a cohesive, high quality experience that supports Taronga ' s conservation, education and community objectives .
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AboutYou...
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We are looking for candidates that have:
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Key K nowledge and E xperience :
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Demonstrated experience working with financial management including reporting processes and budgets.
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Demonstrated knowledge and understanding of best practice methods available to the accommodation industry (quality systems and procedures) and experience working in public environments.
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Experience in Property Management Systems.
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Strong understanding of WHS legislation, risk management principles and safe work practices relevant to accommodation and hospitality environments.
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Knowledge of incident reporting requirements, emergency procedures, and hazard identification processes.
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Supervisory/coordination
or management experience in a Commercial or Accommodation environment.
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Current Class C NSW Driver's License
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RSA certification , or ability to obtain
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Senior First Aid , or ability to obtain
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An ability to meet varying roster commitments, including school holidays and some weekends.
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Obtain and maintain a current paid NSW Working with Children Check (WWCC) at own expense.
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Our employees enjoy generous employment conditions including some of the following:
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Flexible Hybrid work model - Taronga supports a blend of in-office, remote, and on-the-go workers!
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Complimentary family
andfriendspassesacross
bothTaronga'sSydney & Dubbo Zoo's
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A wide range of discounts on ouraward
winningaccommodation
across both sites
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Discounted food and beverage purchases across the sites
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Fitness Passport
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We'rea social team -there'salways lots going on around the zoo that we get involved with!
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+ more!
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Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.
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Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation .
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About A pplying...
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Applications C lose:
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11:59pm Monday, 24 August ****
#J-*****-Ljbffr

📌 Accommodation Manager Twpz (Dubbo)
🏢 Taronga.org.au
📍 Dubbo