Job Description
Job Description
n
We are seeking an experienced and strategic Regional Area Manager to lead operations across our Rockhampton City territory and surrounding regions in Australia. This is a permanent position offering the opportunity to drive business growth, manage multi-site operations, and lead a high-performing team. The successful candidate will be responsible for overseeing all aspects of regional performance, ensuring operational excellence, and delivering sustainable business results.
n
n
Oversee all operational and commercial activities across the assigned regional territory, ensuring alignment with organisational objectives and strategic priorities
n
Develop and implement regional business strategies to drive revenue growth, market penetration, and competitive advantage.
n
n
Key Responsibilities
n
n
Operational Excellence — Ensure every restaurant meets brand standards for food quality, speed, cleanliness, and guest experience.
n
Multi‐Site Leadership — Lead, coach, and develop Senior Operations Coaches and Restaurant Managers across the region.
n
Commercial Performance — Drive sales, labour efficiency, COGS control, and profitability; analyse performance data and implement improvement plans.
n
People Development — Build capability, hold teams accountable, and create succession pipelines.
n
Compliance & Safety — Ensure WHS, Food Safety, RSA, Awards/EAs, and visa compliance across all sites.
n
Customer Experience — Champion guest satisfaction, resolve escalations, and maintain brand reputation.
n
Strategic Execution — Translate state strategy into consistent operational execution across QLD.
n
Stakeholder Management — Collaborate with state leadership, franchisee, general manager, suppliers, and cross-functional teams.
n




Travel & Field Presence — Regular intrastate travel to Bundaberg, Rockhampton, Gladstone, Hervey Bay, Maryborough, and Brisbane.
n
n
Core Competencies
n
n
Leadership & Coaching — Ability to inspire, develop, and hold teams accountable.
n
Commercial Acumen — Strong understanding of P&L;, labour models, inventory, and cost control.
n
Communication — Clear, consistent communication across all levels.
n
Problem Solving — Ability to diagnose operational issues and implement solutions.
n
Tech Literacy — Comfortable with systems such as Workday, Tanda, Crunchtime, and Microsoft Office.
n
n
Qualifications
n
n
Required Skills & Experience:**
n
Minimum 3 years' experience in a regional or area management role within a corporate workplace
n
Proven track record of managing P&L; responsibility and delivering financial results
n
Strong people management and team leadership capabilities
n
Demonstrated experience in strategic planning and business development
n
Excellent communication and interpersonal skills with the ability to influence at all levels
n
Strong analytical and problem-solving abilities with sound decision-making skills
n
Experience with performance management, KPI tracking, and data analysis
n
Proficiency in Microsoft Office applications and business management systems
n
Ability to travel within the regional territory as required
n
Desirable Skills & Experience:**
n
Experience within a specific industry sector relevant to the role
n
Knowledge of the Australian market and regional business dynamics
n
Familiarity with CRM software or advanced business management platforms
n
Background in sales, operations, or business development
n
Experience managing geographically dispersed teams or multiple locations
n
#J-*****-Ljbffr

📌 Regional Area Manager (Rockhampton)
🏢 Guzman y Gomez Mexican Kitchen
📍 Rockhampton