Job Description
Customer Advisor, Contact Centre | Part-time or full-time | Saturday mornings required
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Lismore based
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Part time or full-time options available
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Saturday morning roster required
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$***** per hour + superannuation + leave loading
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Regional Australia Bank, now joined with Summerland Bank, is inviting expressions of interest for Customer Advisor opportunities in our Contact Centre team. Lismore is preferred, with Armidale also considered.
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In this role, you'll support customers across phone and digital channels with everyday banking enquiries, transactions, card and payment support, digital banking, referrals, and scam or fraud awareness.
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Why you'll enjoy this role
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Variety every day across customer enquiries, systems and banking support.
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Supportive team culture in a close-knit Contact Centre environment.
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Flexible options where possible, with part-time or full-time work available.
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Great learning opportunity across banking, compliance, fraud awareness and customer service.
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About you
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You don't need to know everything about banking from day one — we'll support you to learn. You'll need strong customer focus, attention to detail, confidence using systems, and the ability to listen, think ahead and stay organised while managing calls.
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Warm, clear and professional communication.
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Confidence speaking with customers by phone.
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Ability to multitask across systems and conversations.
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Strong attention to detail and willingness to follow procedures.
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Positive, adaptable and team-focused attitude.
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Working arrangements
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Part time or full-time arrangements may be considered, however rostered Saturday mornings are required.
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Expressions of interest close: Sunday 6 September ****
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We may contact applicants during the advertising period as expressions of interest are received.
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Applicants must have full and ongoing working rights in Australia to be considered for this role.
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📌 Customer Advisor, Contact Centre - Lismore (North Lismore)
🏢 Regional Australia Bank
📍 North Lismore