Job Description
Customer Care & Claims Support Consultant
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Customer Care & Claims Support Consultant (Entry Level)
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North Sydney | Full-Time | Training Provided | Weekly Pay
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I'm In The Right is Australia's leading accident management service, helping not-at-fault drivers navigate the stress and disruption of motor vehicle collisions. From 24-hour support and towing to accident replacement vehicles and repair coordination, we manage the entire process so our customers can get back on the road with confidence.
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We pride ourselves on exceptional customer care and are looking for dedicated Customer Care & Claims Support Consultants (Entry Level) to join our growing team.
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About the Role
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As part of our North Sydney team, you will be the first point of contact for customers who need clear guidance and reassurance during a challenging moment. You'll receive full training - no prior industry experience required.
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Your responsibilities will include:
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Handling inbound and outbound calls with customers
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Liaising with Insurance Providers regarding claim details
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Capturing customer information and completing data entry
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Escalating cases to other teams or Team Leaders when required
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About You
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You genuinely understand what great customer service looks and feels like.



You're the type of person who naturally builds trust, communicates clearly, and always tries to make someone's day a little easier.
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You will thrive in this role if you are:
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Customer-focused and willing to go the extra mile
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A strong communicator with great rapport-building skills
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Reliable, organised, and comfortable in a team workplace
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Calm under pressure, with a positive attitude
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It's beneficial (but not essential) if you have:
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Customer service experience (retail, hospitality, call centre, admin)
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Strong problem-solving ability
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Time-management and organisational skills
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If you bring the right attitude, we'll teach you the rest.
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Why You'll Love Working with Us
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This is more than just a job - it's a chance to grow with a business that invests in its people and offers real career pathways.
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We offer:
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Comprehensive training and all tools provided
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Supportive team culture based on our core values: Customer Focused, Integrity, Improvement, Team, Reliable
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Novated Leasing options
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Employee Assistance Program (EAP)
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Weekly pay
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Incentive opportunities
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Work from home opportunities
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#J-*****-Ljbffr

📌 Customer Care & Claims Support Consultant (New South Wales)
🏢 I'm In The Right
📍 New South Wales