Job Description
Build a career, not just a job. Join a market leader and grow with us.
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Kirby HVAC&R;, part of the global Beijer Ref Group, is a leader in the Australian refrigeration and HVAC industry. As a trusted HVACR wholesaler, we support customers by providing air-conditioning, commercial and industrial refrigeration solutions.
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Due to continued growth, we have an exciting opportunity for a Customer Service Representative to join our close-knit team at Castle Hill.
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Why join Kirby HVAC&R;?
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At Kirby, we invest in our people and support long-term careers. When you join us, you'll enjoy:
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Competitive base salary + super
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Overtime and call out opportunities to boost your earnings
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Incentive programs that reward team success
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Structured training programs
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Career pathway opportunities into leadership, account management, technical sales, engineering and more
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Opportunities to work across other Sydney branches to elevate your skills, experience and knowledge
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Salary packaging, novated leasing & Maxxia rewards
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Generous paid parental leave
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A supportive, vibrant and inclusive team culture
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The stability and opportunity of working within the Beijer Ref Group, with multiple businesses and career options nationally and globally
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About the role
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This is a secure, full-time Monday-Friday role with weekend work as optional across the branch network, perfect for someone who genuinely enjoys customer service and wants to develop technical expertise in a specialist industry.
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Reporting to the Branch Manager, you will:
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Deliver exceptional counter and internal sales service to trade customers
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Build robust relationships with local tradies and national account technicians
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Identify customer needs and go above and beyond to exceed expectations
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Assist with stock management and inventory control
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Perform general warehousing duties (picking and packing)
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Operate a forklift - we will help you to obtain a license and train you!
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Maintain a safe and organised work environment in line with WHS requirements
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What will make you successful?
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We're looking for people with the right attitude and customer-first mindset. You'll thrive in this role if you have:
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A genuine passion for serving and helping customers
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Strong customer service or retail experience (trade or technical environments highly regarded)
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The ability to build rapport and lasting relationships
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Strong technical aptitude and a willingness to learn - we'll train you to become an HVAC&R; specialist
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Confidence communicating with a wide range of customers and team members
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A current forklift licence, or willingness to obtain one (company funded)
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A strong commitment to safety and teamwork
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Why this role is different
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This is more than a customer service role. It's a launchpad into a specialist industry, offering real skills, genuine development and long-term career growth. Many of our leaders started in roles just like this.
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If you enjoy problem-solving, learning new technical skills, and being part of a team that truly supports each other, we want to hear from you.
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Please note that the successful applicant will be required to complete a pre-employment medical assessment (including drug and alcohol screening) and a National Police Check.
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📌 Customer Service Representative (New South Wales)
🏢 Kirby HVAC&R
📍 New South Wales