Job Description
Senior Cloud Operations Platform Support Engineer
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PCCW Global is a leading international communications service provider, delivering state-of-the-art mobility, voice, and data solutions to multinational enterprises, telecommunications partners, and cloud/application service providers.
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With an extensive network spanning over 3,000 cities in 160+ countries across 5 continents, our global reach, combined with localized expertise, ensures best-in-class connections across Africa, the Americas, Asia Pacific, Europe, and the Middle East.
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Our network portfolio includes integrated communications services, such as connectivity and applications, all tailored, integrated, and orchestrated by the Console Connect platform.
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Console Connect is a Software Defined Interconnection platform that enables users to self-provision private, high-performance connections within a global ecosystem of enterprises, networks, clouds, SaaS, IoT, and application providers.
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Accessible from 800+ data centers in 50+ countries, the platform is integrated with major hyperscale cloud providers, including AWS, Google Cloud, IBM Cloud, Microsoft Azure, Oracle and Alibaba Cloud. Users can access a wide array of native and third‐party solutions via the Console Connect portal or API.
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We are seeking a driven Software Engineer to join our Network Automation team. This team is focused on automating our network infrastructure—specifically, writing code to automate network configuration changes.
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Reporting to the Technical Lead Engineer, you will join a team of expert Python engineers, designing and implementing automation solutions that directly impact our customer‐facing network operations.
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We leverage Python within a container‐based microservices architecture,



deployed in Kubernetes using a robust CI/CD pipeline.
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You will be responsible for developing current software features, enhancing existing services, and driving improvements in performance and scaling, working closely with both internal and external engineering teams.
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Key Responsibilities
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Software Development:n
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Estimate timelines for new features and implement them with high‐quality code.
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Develop a clear, communicated design strategy for all software implementations.
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Ensure extensive test coverage for developed software.
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Take full ownership of the project through deployment and subsequent operation in production.
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Based on the requirements and constraints, develop cost‐effective solutions utilizing your skills and expertise.
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Operational Excellence:n
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Collaborate across teams to ensure code is deployed in a maintainable and scalable manner, with all potential failure conditions monitored and addressed.
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Proactively conduct regular systems analysis and recommend necessary changes to policies and procedures.
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Work across teams to implement new customer‐facing features for network configuration management.
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Maintenance & Quality:n
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Investigate and fix defects to maintain existing services and applications.
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Adhere to team standards for code style and version‐control practices.




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Provide helpful, accurate, and supportive code reviews to peers.
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Support and develop other team members through advice, coaching, and educational opportunities.
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Required Skills and Experience
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We are looking for a self‐motivated individual who excels at solving complex technical problems with creative engineering solutions.
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You Are:
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Flexible, change‐resilient, and focused on delivery with a 'can‐do' approach.
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A natural collaborator who works effectively with colleagues from diverse disciplines.
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Committed to quality, innovation, and continuous improvement.
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Passionate about software development and comfortable in a fast‐paced, challenging environment.
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Comfortable making informed decisions quickly and taking ownership of large‐scale services and applications.
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Authorized to work in Australia.
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You Have:
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Commercial software development experience with a minimum of 2 years of using Python programming language.
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A solid understanding of REST APIs, microservice architecture, Docker containers, and Kubernetes.
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Experience with:n
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a. relational databases, including PostgreSQL.
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b. designing concurrent and distributed systems.
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c. working in an agile team environment.
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Understanding of the full software development lifecycle.
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Beneficial (But Not Required) Experience:n
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Developing messaging‐based systems.
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Google Cloud.
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Layer 2 and Layer 3 networking fundamentals.
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Using Cisco IOS and network devices in general.
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Involved in the wider developer community or open‐source projects.
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📌 Senior Cloud Operations Platform Support Engineer (Queensland)
🏢 Hong Kong Telecom
📍 Queensland