Job Description
If you enjoy a role that blends collections, billing accuracy, and customer support, this opportunity offers the perfect mix. Join a buzzing, collaborative Melbourne team where you'll take ownership of customer accounts, resolve billing issues, and keep payments on track — all while delivering exceptional service.
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This role suits someone who thrives in a fast‐paced environment, enjoys problem‐solving, and is confident navigating financial conversations with customers.
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What You'll Be Doing
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Collections activity — contacting customers with overdue accounts, arranging payments, and negotiating practical solutions
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Billing support — managing customer billing queries with accuracy and a proactive approach
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Dispute resolution — investigating discrepancies and professionally managing customer concerns
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Account actions — administering payment extensions, suspensions, and service disconnections in line with policy
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Record management — maintaining accurate billing transactions, customer interactions, and payment histories
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Risk escalation — identifying and escalating high‐risk accounts for review
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Customer solutions — offering practical payment options that support customers in meeting commitments
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Process improvement — collaborating with internal teams to refine billing processes and strengthen collections efficiency
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What We're Looking For
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Collections or billing experience — 1–2 years in a similar role
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Solid communication — confident handling difficult conversations with professionalism
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Negotiation skills — ability to secure payment arrangements while maintaining rapport
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Attention to detail — accurate record‐keeping and billing oversight
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CRM proficiency — comfortable navigating customer systems
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Customer‐centric mindset — committed to finding solutions that work for both customer and company
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Additional information
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Salary on offer $70K plus Super
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Based in the CBD - Close to public transport
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Varied role - Collections, queries and invoicing
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📌 Accounts Receivable/Collections Officer (Victoria)
🏢 Kbh Solutions
📍 Victoria