Job Description
Job Description
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The Office Manager - People & Culture leads the People & Culture function across all Group entities, and manages the office and fleet functions that support them.
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This is a hands-on management role rather than a purely strategic one. The successful applicant will personally handle recruitment, employee relations, award interpretation and compliance, while supervising an offshore HR Officer who carries transactional volume and a Fleet Officer who manages the vehicle fleet., People & Culture leadership
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Own the People & Culture function across all Group entities and sectors.
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Develop, maintain and communicate HR policies, procedures and the employee handbook, aligned to the Group's business management system.
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Advise managers on employment matters, providing practical guidance grounded in the applicable award or agreement.
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Build a consistent employee experience across sectors while respecting the operating realities of each.
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Maintain the HR calendar - reviews, remuneration cycles, compliance renewals and reporting.
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Recruitment, onboarding and offboarding
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Manage end-to-end recruitment across all entities: briefing, advertising, screening, interviewing, reference checking and offers.
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Conduct first-round telephone and video screening personally, or supervise it - this is often a candidate's first contact with the Group and sets the impression.
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Prepare employment contracts, variations and letters of offer from approved templates.
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Coordinate onboarding and induction, including entity-specific and site-specific requirements, and provide the payroll team with the information needed to set the employee up correctly from day one.
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Manage probation reviews, and conduct exit interviews and offboarding, notifying the payroll team of terminations and final entitlements in time for correct processing.
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Maintain the recruitment pipeline, agency panel and cost tracking.
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Employee relations and performance
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Act as first point of contact for employee relations matters across the Group.
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Manage grievances, performance management and disciplinary processes, escalating to the General Manager and external advisers where warranted.
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Conduct or coordinate workplace investigations, maintaining procedural fairness and documentation.
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Support managers through difficult conversations, performance plans and terminations.
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Maintain confidentiality and independence in all employee relations matters.
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Award interpretation and compliance
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Interpret and apply the awards and agreements covering each sector - building and construction, manufacturing, aged care and clerical.
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Maintain correct classifications, pay rates, allowances, penalties and loadings across entities.
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Work with the payroll team to ensure new starters, changes, terminations and final payments are set up and processed correctly - providing accurate,



complete and timely employee information at each point. Payroll processing itself sits with the payroll team.
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Monitor Fair Work, award variations and legislative change, and implement required updates.
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Maintain employment records to statutory standards, including record accessibility requirements.
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Provide the payroll team with correct classifications, rates, allowances and entitlements at onboarding, and confirm they are applied.
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Manage sector-specific workforce compliance - worker screening, police and background checks, licences, tickets, qualifications and mandatory training currency - with particular attention to the aged care entity's regulator-facing obligations.
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Work health and safety, workers compensation and return to work
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Coordinate the HR aspects of WHS across entities, in conjunction with the safety function.
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Manage workers compensation claims, insurer liaison and return-to-work planning.
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Maintain injury, incident and claims records and reporting.
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Support psychosocial risk management, wellbeing initiatives and employee assistance arrangements.
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Fleet management
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Own the Group vehicle fleet across all entities, delivered through the Fleet Officer.
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Manage acquisition, leasing, allocation, replacement and disposal in line with the fleet policy and approved budget.
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Oversee registrations, insurance, servicing and maintenance schedules, roadside assistance and compliance.
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Administer fuel and toll accounts, novated leases, vehicle allowances and infringement management.
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Maintain the fleet register, telematics and utilisation reporting, and report on fleet cost per entity.
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Maintain the driver policy, licence currency checks and driver declarations.
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Office and facilities management
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Manage the day-to-day running of the office: reception, supplies, equipment, contractors and facilities.
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Manage office service providers and supplier contracts, and negotiate renewals within delegation.
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Coordinate insurance renewals, business registrations and corporate records in conjunction with Finance.
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Coordinate Group events, staff functions and internal communications.
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Team leadership
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Directly supervise the HR Officer (offshore) - set the work queue, review output, hold a daily handover during the agreed overlap window and a weekly planning session.
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Directly supervise the Fleet Officer - set priorities, review fleet reporting and approve expenditure within delegation.
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Retain accountability for the accuracy and compliance of all work produced by both roles,



regardless of where it is performed.
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Ensure Australian award interpretation, employee relations, investigations, WorkCover matters and terminations are performed onshore and are not delegated offshore.
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Develop both team members, set objectives and conduct performance reviews
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About the Employer
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G10 Platform provides shared corporate services to a privately owned group of companies operating across residential building, commercial construction, manufacturing and aged care. The Group employs a workforce spanning site-based trades and supervision, factory and production staff, care and support workers, and corporate and administrative teams.
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Each sector carries a different award environment, workforce pattern and regulatory framework. The People & Culture function serves all of them from a single shared platform, which is what makes this role broad and, done well, valuable.
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About the Candidate
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Minimum five years in an office management, HR or People & Culture role with substantial hands‐on HR responsibility.
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Demonstrated award interpretation experience across more than one award, and confidence advising managers on entitlements, classifications and allowances.
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End-to-end recruitment experience, including screening, interviewing and offer management.
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Experience managing employee relations matters, performance management and terminations.
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Experience working alongside a payroll function on onboarding, employee changes and offboarding.
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Experience supervising staff, including remote or offshore team members.
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Experience - desirable
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Exposure to more than one of the Group's sectors - building, construction, manufacturing or aged care.
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Fleet or vehicle management experience.
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Experience in a multi-entity or shared-services environment.
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Workers compensation and return-to-work coordination experience.
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Certificate IV or Diploma in Human Resources, Business Administration, or a related tertiary qualification. Equivalent demonstrated experience will be considered.
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Current Australian driver licence.
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Australian work rights and satisfactory pre-employment checks, including any screening required for the aged care entity.
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Sound judgement and discretion - this role holds personal, medical, disciplinary and remuneration information across the whole Group.
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Confident, qualified spoken and written communication, including with candidates, employees, managers and external advisers.
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Highly organised, able to run competing priorities across multiple entities without losing detail.
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Practical and solutions-focused rather than process-bound.
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Comfortable working with limited precedent in a growing group, and building systems where none exist.
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Competent with HRIS and the Microsoft Office suite; able to work confidently alongside payroll systems without owning them.
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📌 Office Manager - People & Culture (Traralgon)
🏢 Everi Pty
📍 Traralgon