Job Description
Scheduling Officer - In-Home Support Services
n
n
Macquarie Park | Close to Public transport
n
Fast-paced scheduling |Support the Team for a 3 Month Project
n
Immediate start
n
n
n
Macquarie Park | Close to Public transport
n
Fast-paced scheduling |Support the Team for a 3 Month Project
n
Immediate start
n
n
An exciting opportunity has become available to join a well‐respected not‐for‐profit organisation based in Macquarie Park. This role will support a busy scheduling team responsible for coordinating in‐home support services, ensuring vulnerable people receive the care they need, when they need it.
n
You will play a key role in managing rosters, filling gaps, and responding to urgent requests, working in a fast‐paced, time‐critical environment where your decisions have a direct impact on people's daily lives.
n
Key Responsibilities
n
n
Create and manage rosters for in‐home support workers
n
Allocate and adjust shifts, including arranging cover for sick or unavailable staff
n
Respond to urgent scheduling requests and service changes in a timely manner
n
Liaise with carers, clients and internal stakeholders to confirm and update booking details
n
Ensure appropriate matching of carers to clients based on skills, location and availability
n
Maintain accurate records in scheduling systems and internal databases
n
Monitor service delivery and elevate issues where required to ensure continuity of care
n




Work as part of a collaborative team to meet service levels and response time targets
n
n
About You
n
n
Experience in scheduling, workforce coordination or rostering, ideally within aged care, disability (NDIS) or community services
n
Comfortable working in a high‐volume, fast‐paced and time‐sensitive setting
n
Strong organisational skills and ability to juggle multiple priorities simultaneously
n
Clear, professional communication skills when dealing with carers, clients and internal teams
n
Strong attention to detail and accuracy when updating rosters and records
n
Empathetic and solutions‐focused approach, particularly when dealing with last‐minute changes or vulnerable clients
n
Reliable, proactive and keen to contribute to meaningful, purpose‐driven work
n
n
Why Join?
n
n
Be part of a not‐for‐profit organisation helping vulnerable people maintain essential support at home
n
Highly meaningful work where your scheduling decisions directly support people's wellbeing
n
Welcoming and supportive team workplace with a strong sense of purpose
n
Diverse and inclusive workplace
n
Macquarie Park location close to the Metro and public transport
n
Free onsite parking
n
Immediate start available
n
n
If you have scheduling or rostering experience in aged care, NDIS or similar services and want your work to make a genuine difference, we'd love to hear from you
#J-*****-Ljbffr

📌 Scheduling Officer - In-Home Support Services (Sydney)
🏢 Alexander Appointments
📍 Sydney