Job Description
Peppers The Hills Lodge is a 4 1/2 Star Boutique Hotel, with 97 rooms. Perfectly located in the heart of Norwest Business Park. The Hills Lodge offers a range of Guest facilities, starting from our well-known reputable restaurant Nobles, Temple Day Spa, Outdoor lap pool, and 5 spacious Event spaces.
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We have an exciting role which has become available for a Guest Services
Agent/Receptionist.
We are searching for a super friendly, bubbly, yet skilled individual to join our Amazing Front Office Team! If this sounds like you, please read below for more info!
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What your day will look like:
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You will be responsible for providing exceptional customer service by responding to guest requests, Check-in & Check-out of all guest
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You will look after all hotel reservations & enquiries, via phone & email
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Efficiently work with other hotel departments to ensure smooth daily operations
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Complete daily shift checklist and tasks efficiently in a timely manner
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You will be responsible for the smooth operation of your shift
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What the ideal candidate will have:
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Sound knowledge of Opera PMS (Opera Cloud)
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Proficient in Microsoft Office, Tech Savvy
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Ability to work independently & within a team environment
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Ability to handle issues in calm manner - Think outside the box
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Advanced communication skills
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Well organised, with excellent attention to detail & time management
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Availability to work Weekends / public holidays on a rotating roster both AM & PM - Approximately ***** hours per week
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Be motivated and responsible & have a friendly & outgoing personality
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Minimum 1yearexperience in a similar role
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#J-*****-Ljbffr

📌 Guest Services Agent (New South Wales)
🏢 Peppers The Hills Lodge
📍 New South Wales