Job Description
Southern Cross Care NSW & ACT Epping NSW
n
n
Manage Medicare claiming via Services Australia portal, including current client setups, movements, and supplements
n
Prepare and upload claim files and complete refund reviews within required timeframes
n
Monitor and process budget adjustments and review travel cost fees
n
Liaise with Medicare to resolve anomalies and claim rejection
n
n
Billing Operations & Financial Administration
n
n
Prepare and issue invoices and statements for private and brokerage clients
n
Maintain accurate client records and cost allocations in AlayaCare
n
Process termination refunds and exit payments in line with legislation
n
Coordinate annual fee updates and support system changes
n
n
Compliance & Confidentiality
n
n




Maintain strict confidentiality and adhere to internal controls
n
Support compliance with Aged Care Act, Support at Home reforms, and SCC standards
n
Conduct internal checks to identify and correct errors
n
Assist with audits and elevate risks promptly
n
n
Customer Engagement & Issue Resolution
n
n
Respond to client and representative enquiries with empathy and clarity
n
Support Service Advisors with budgeting and fee explanations
n
Participate in debtor meetings and follow up on overdue accounts
n
Provide specialist advice to staff during process changes
n
#J-*****-Ljbffr

📌 Home Care Billing And Claims Officer (New South Wales)
🏢 Southern Cross Care (NSW & ACT)
📍 New South Wales