Job Description
Joinus at Accor,wherelife pulseswithpassion!
n
As apioneerin the art
ofresponsiblehospitality,
the Accor
Groupgathersmorethan45
brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110
countries.Whileeachbrand
hasitsownpersonality,whereyouwillbeable
totrulyfindyourself,theyallshareacommonambition:
tokeepinnovatingandchallengingthestatus
-quo.
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Byjoiningus,youwillbecomeaHeartist,becausehospitalityis,
first andforemost, aworkofheart.
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Youwilljoinacaringenvironmentand
a
teamwhereyoucanbeallyouare.
Youwillbein asupportiveplace togrow, tofulfilyourself,
todiscoverotherprofessions
and
topursuecareeropportunities,
inyourhotelor
inotherhospitalityenvironments,
inyourcountry oranywherein the world!
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Youwillenjoyexclusivebenefits,specificto
thesectorandbeyond,
aswellasstrongrecognition
foryourdailycommitment.
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Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning,
tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand
for theplanet.
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Hospitalityisaworkofheart,
n Joinus
andbecomeaHeartist.
n
Job Description
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Novotel Newcastle Beachare looking for a Full-Time,Guest Service Agent who is passionate about providing excellent customer service to join the team.
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Guest Service Agent
n First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us here the Novotel Newcastle Beach.
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Key Responsibilities Include:
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Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
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Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
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Oversee the accurate processing of guest reservations, updates,



and special requests, utilising property management systems to ensure seamless scheduling and availability.
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Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
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Shift Details (subject to change):
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Rotating roster across Monday to Sunday
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Most of the rostered shifts for the GSA role will be mid shifts, 10am-6pm, 11am-7pm or 12-8pm
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Front Office shifts that you could also be rostered for are morning 6.30am to 2.30pm& evenings 2.30pm to *****pm.
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Hourly HIGA Award Rates (excluding superannuation):
n Monday - Friday: $***** per hour
n Saturday: $***** per hour
n Sunday: $***** per hour
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Plus, penalties where applicable
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Qualifications
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What you will bring to the role:
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Previous experience in a similar role within ahotel is preferred.
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Excellent communication and interpersonal skills.
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Strong attention to detail and problem-solving abilities.
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Ability to work in a fast-paced setting and handle multiple tasks simultaneously.
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Proficiency in using hotel management software (Opera Cloud preferred) and Microsoft Office Suite.
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Flexible schedule, including the ability to work evenings, weekends, and public holidays, including the Christmas period.
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Hold a currentNSW RSA certificate.
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Additional Information
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What is in it for you?
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Full-Time position
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Close to public transportation, light rail/train & buses
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Employee benefits within the exclusive ALL Heartist Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts for those who mean the most to you.
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Endless opportunities to build your skills and expertise to help reach your career potential and personal goals, supported by theAccor Academyand extensive Learning Management Systems such asLearn Your WayandTypsy.
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Internal recognition events such as tenure milestones.
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Employee Assistance Program.
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#J-*****-Ljbffr

📌 Guest Service Agent (New South Wales)
🏢 Novotel
📍 New South Wales