Job Description
2d ago , from Frontline Construction Australia
n
We are seeking an organised and customer-focused Customer Care Coordinator to join an established residential construction business on a permanent, full time basis.
n
This role is responsible for managing the front of house while overseeing the customer experience following the handover of new homes. You will coordinate post-handover communication, maintenance requests and the 90-day maintenance process, ensuring clients receive professional and timely service. This is a varied role suited to someone who enjoys building strong relationships, staying organised and taking ownership of customer outcomes.
n
About the Role
n
We are seeking an organized and customer-focused Customer Care Coordinator to join an established residential construction business on a permanent, full-time basis.
n




This role is responsible for managing the front of house while overseeing the customer experience following the handover of new homes. You will coordinate post-handover communication, maintenance requests and the 90-day maintenance process, ensuring clients receive qualified and timely service. This is a varied role suited to someone who enjoys building strong relationships, staying organised and taking ownership of customer outcomes.
n
Key Responsibilities
n
n
Act as the first point of contact for clients following handover
n
Coordinate the 90-day maintenance process, inspections and required trades
n
Maintain regular communication with clients at key post-handover stages
n
Track maintenance requests and follow up to ensure timely completionLink
n
#J-*****-Ljbffr

📌 Customer Care Coordinator (Nowra)
🏢 Frontline Construction
📍 Nowra