Job Description
Role title and description: Consultant - Application Support
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Name of the employer: IBS Software Europe Limited
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Employment Type: Full time
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Job Description:
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Providing technical consulting to Qantas business regarding iFly Loyalty system.
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Interact with users and understand the issues reported via email and over various chat system.
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Handling tickets from various requesters and solve the issues through JIRA ticketing tool.
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Ensure the details analysis and provide permanent fix to the issues reported.
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Performing testing, monitoring and provide guidance for correcting the production issues.
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Trouble shooting production related issues based on priority and escalating to the concern team.
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Incident management through JIRA tool.
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Ensure the iFly Loyalty support activities are completed with quality and on time.
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Providing support for software deployment in production and non-production environments(after circulating the plan with the necessary stakeholders).
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Post verification of Ifly system after each deployment.
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Ensure efficient functioning of iFly Loyalty application.
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Monitoring the file processing system and take necessary action.
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Coordinate Users/clients and understand the mapping requirement as part of new partner configuration.
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Prepare the required mapping and necessary configuration changes.
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Relevant skills: Relevant software engineering skills.
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Relevant qualifications: Bachelor degree or higher in relevant field.
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Relevant experience: At least 2 years experience in a similar role.
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Job Location: IBS Software Australia
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Address: Level 32, 1 Market street
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Suburb / Town: Sydney
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Postcode: ****
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Annual Fixed Salary - AUD ******
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Open dates for job applications - 7th August **** to 4th September ****
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📌 Consultant - Application Support (New South Wales)
🏢 IBS Software
📍 New South Wales